About Us
RS Electrical Supplies is a leading provider of electrical products in the UK, committed to delivering exceptional service and high-quality products to our customers. We are seeking a detail-oriented and proactive Ecommerce Coordinator to join our team. This role is essential in managing and maintaining our e-commerce platform, providing support for customer service, and coordinating with our marketing initiatives.
Key Responsibilities
Product Management
* Product Uploading: Ensure all new products are uploaded promptly with accurate descriptions, pricing, high-quality images, and SEO-optimised content to enhance online visibility and customer experience.
* Content Maintenance: Regularly update product information to maintain consistency, accuracy, and relevancy across the website, ensuring customers always have access to the latest product details.
* Quality Assurance: Conduct regular audits of website content and functionality to ensure alignment with brand standards, providing a seamless and enjoyable shopping journey for our customers.
Customer Service Support
* Customer Care Cover: Act as the primary contact for customer enquiries during the absence of colleagues, delivering timely, professional, and effective communication to resolve issues.
* Feedback Reporting: Log and report recurring customer service issues and insights to the Head of Ecommerce, supporting ongoing service improvements and customer satisfaction.
Cross-Functional Collaboration
* Marketing Coordination: Work closely with the marketing team to support website promotions, seasonal launches, and product campaigns, ensuring a cohesive customer experience and maximising promotional impact.
Qualifications and Skills
The ideal candidate will bring the following skills:
* Strong Organisational Skills: Demonstrated ability to manage multiple tasks with a meticulous eye for detail, maintaining high standards in product information accuracy and visual presentation.
* Excellent Communication Skills: Strong written and verbal communication skills are essential to handle customer enquiries and collaborate effectively with cross-functional teams.
* Adaptability and Multitasking: Ability to manage multiple responsibilities effectively, including ad-hoc customer service support when required.
Why Join RS Electrical Supplies?
At RS Electrical Supplies, we are dedicated to creating a collaborative and supportive work environment where quality and innovation are at the forefront. This role offers an opportunity to work within a dynamic team and directly impact the success of our e-commerce operations. If you are passionate about e-commerce, customer experience, and product management, we’d love to hear from you!
How to Apply
Please submit your CV and a brief cover letter outlining your experience and interest in the Ecommerce Coordinator role at RS Electrical Supplies
Job Type: Full-time
Pay: From £11.44 per hour
Expected hours: 40 per week
Schedule:
* Monday to Friday
Experience:
* Product management: 1 year (preferred)
* Google Analytics: 1 year (preferred)
* Organisational skills: 1 year (preferred)
* Marketing: 1 year (required)
Work Location: In person
Expected start date: 06/01/2025
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