An exciting opportunity has arisen to support the Patient and Service User Experience and Volunteer team across the Northern Care Alliance.
The post holder will assist in ensuring that patients and service users, their family and carers voices are heard and acted upon to improve quality, share good practice and improve experience of the care and service which they receive.
Flexible working can be accommodated.
To provide support to staff within the patient and service user experience and volunteer team to ensure excellent patient and service user experience including defined national and local projects, campaigns, and other initiatives across multiple Care Organisations.
Assist in the implementation of NCA wide patient experience strategy including the development of a framework to continue to involve local people, service users and their families in the development of strategic plans, ensuring that their voice is at the centre of all that we do.
Responsible for providing advice and delivery of training programmes to a wide range of staff groups, to ensure that systems and processes agreed at Trust level inform and are informed by locally based patient and service user strategies across the Care Organisations of the Northern Care Alliance.
Provide specialist advice to Care Organisations related to patient-public participation and involvement using research skills or evidence-based approach as required.
Nurture and maintain the development of links with wider community, voluntary sector organisations and stakeholders that have an interest in the provision of healthcare services and social care services.
The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.
As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we’re always looking for people who demonstrate our three core values - care, appreciate and inspire – to join our team.
In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.
For further details / informal visits contact:
Name: Julie Cheney
Job title: Assistant Director Patient Experience & Volunteers
Email address: julie.cheney@nca.nhs.uk
Telephone number: 0161 6240420
Please contact via email to arrange a call.
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