Account Manager Location: London, Hybrid Salary: £38,000–£42,000 We are a global medical communications agency blending deep scientific expertise with creative brilliance to inspire change. Behaviour change starts with inspiration. By infusing vibrant creativity into our work, we produce engaging medical communications that have the power to captivate and spark action. Our absolute commitment to scientific precision across diverse therapy areas, including the complex fields of rare disease, oncology and advanced therapies, ensures we can make change a reality. For over 10 years, our team of exceptional PhD and advanced degree medical writers, strategists and world-class creatives have generated award-winning innovation across medical affairs and commercial disciplines. We are driven by a desire to create inspiring work that changes lives for the better, always guided by our core values; INTEGRITY, IMAGINATION, AGILITY, COLLABORATION and EMPOWERMENT that underpin who we are and the positive culture of our team. Part of Synaptiq Health, our network is made up of market access & HEOR consultancy, Initiate and healthcare PR specialist, Beyond PR. ROLE We’re looking for an Account Manager with experience in events/on-site delivery, to work a cross an array of account activities and programmes that meet client objectives, ensuring quality deliverables are on time and within budget. You will identify, retain and grow business with current clients and line manage one or more Account Executives. Working closely with a Senior Account Director, you will be part of a dedicated account team of talented Client Services and Medical Writers who are responsible for agile working with a defined cluster of our Global, EU and US clients. KEY RESPONSIBILITIES Build and maintain strong relationships with clients, serving as the primary point of contact within the agency Understand clients' business objectives, market dynamics and therapeutic areas to effectively support their needs Act as a trusted advisor, providing strategic guidance and innovative solutions to clients' medical communication challenges Proactively identify new opportunities to expand client relationships and drive business growth Oversee the end-to-end execution of projects, ensuring timely delivery, budget adherence and high-quality outcomes Collaborate with internal teams, including Medical Writers, Creative Designers, Scientific Experts and Digital Specialists, to develop and implement integrated communication strategies Define project scopes, objectives, timelines and resource requirements in collaboration with clients and internal stakeholders Monitor project progress, identify potential risks and proactively resolve issues to ensure successful project completion REQUIRED KNOWLEDGE, SKILLS AND ABILITIES Proven experience as an Account Manager or Senior Account Executive within a medical communications agency Bachelor's degree in life sciences, communications, marketing or a related field Strong understanding of medical communications, healthcare regulations and industry guidelines Excellent project management skills, with the ability to handle multiple projects simultaneously Exceptional interpersonal and communication skills, with the ability to build rapport with clients and internal stakeholders Strategic mindset, capable of providing innovative solutions and strategic guidance to clients Ability to travel occasionally for client meetings, conferences and industry events OUR REWARDS 25 days annual leave bank holidays 3 days off for Christmas Birthday day off Early finish Fridays - Office closes at 3 pm on Fridays Holiday purchase scheme Enhanced maternity and paternity policies 6 weeks paid sabbatical after 5 years of service Subsidised gym membership Life assurance Private medical insurance Pension (up to 7% matching employee/employer contribution) Support and well-being services We look forward to hearing from you