Business Protection & Licensing Manager
National Coverage
Roadchef Motorway Services has an amazing opportunity for a Business Protection & Licensing Manager to join our Commercial team at our support office in Norton Canes.
Working within the Commercial team, the role is primarily responsible for business protection and keeping the Roadchef assets and our teams safe and legal. Our ideal candidate will take responsibility for external partnerships in relation to security, whether they be partners, suppliers, or key external stakeholders, such as RHA, NaVCIS, TFG or the Police. They will also liaise with Solicitors, project teams and operators for the execution of matters in relation to the management of Licensing and Age Restricted Products including conducting audits. They will also be responsible for all Matters of Government policy and regulation in terms of Security Parking Standards and Tapa accreditations.
Other Responsibilities:
Business Safety & Security
* Working with the Health & Safety and Legal Teams, ensure that the Terrorism Policy is updated and communicated with regular updates and alert of any security concerns
* Following GDPR legislation responsible for CCTV audits and compliance while ensuring policies and procedures are in place
* Working with other departments and suppliers, ensure all security systems and hardware are in place to establish a safe environment for our teams, Gamers, customers and HGV drivers
* Process CCTV data protection requests from the Police
* Liaise with outside agencies and Police in relation to general crime and investigations focusing on key external trends
* Be the relationship holder and owner for Spectranet, Re:Sure, Solo Protect and ensure their ensuring their compliance in all areas, from GDPR, Data Protection and also in terms of policies and procedures for each
* Responsible for initiatives to improve the safety and Business Protection, including but not limited to new technology and processes
* Responsible for the Security companies used throughout the year
HGV’s
* Represent Roadchef in terms of NaVCIS, RHA, Police and be part of the new Government Task Force – with Projects team and our Planning Consultant
* Own the Tapa Accreditation Programme
* Build relationships with Key Forum leaders and create a successful mechanic
Age Restricted Products & Late Night Refreshment
* Working with the Retail, HR and Operations teams to ensure that we are compliant in terms of Sites test purchases, signage and training for vapes, tobacco, alcohol and other restricted products
* Support nominated solicitors to ensure there is legal compliance against all licensing commitments.
* Ensure that all premises and late-night refreshment licence variations (minor, major and new) are managed alongside the Roadchef development programme
* Ensure that the DPS requirement is in place, at all times, including a backup bank, a process to manage and adequate training courses to protect the number of personal licence holders.
* Ensure that the licence compliance files are maintained and audited to the required local authority standard.
* Drive all training legal compliance programmes and results driven to achieve above 93% compliance.
* Conduct a minimum of 20 Late Night Refreshment Audits across all Sites
* Act as a point of liaison for local authorities and Solicitors where appropriate.
Contract Management
* Serve Legal contract, test purchasing for all elements of the business and management of their performance
* Have full ownership of all elements of the Re:Sure contract, to include their performance against the criteria and future technology
* Spectranet - full ownership in terms of performance and compliance
* For all contracts, this role holder will be responsible for the detail, tender process, negotiations and compiler of the contracts
Experience required:
* Experience liaising with authorities
* Experience in security / business protection & risk management
* Supporting businesses in determining business policies and security
* Previous experience in hospitality industry
* Able to analyse data and identify trends and associated issues
* High level of initiative and integrity
* Strong communication skills
* Strong planning and organisational skills
Here are our Benefits:
Salary £58,000
* Fully expensed company car
* Private Medical Cover
* Life Assurance
* £1 meals whilst on duty
* Up to 70% discount for you, family and friends at all Roadchef sites
* Discounts on many high street and online stores via our Hapi app
* Free onsite parking
* Contributory pension after 3 months
* Access to Occupational Health support
* Employee Assistance program
* Mental Health First Aiders
Who is Roadchef?
We are the UK’s 3rd largest Motorway Service Area provider with some of the UK’s largest and best restaurants and retail brands.
We are so proud to be the only Motorway Service Area to hold the Platinum Investor in People accreditation and have been recognised as one of the top 5 Largest Companies to work for 2024 and top 5 in Leisure & Hospitality sector 2024.
Our approach is simple: it’s about embracing everyone. From cultivating a culture where all employees can bring their best selves to work to deploying diversity and initiatives that support all, we are doing what it takes to build a more equitable workplace.