Customer Relationship Manager - North Division
Barchester are recruiting a Customer Relationship Manager to join the team supporting their North division. They are looking for a friendly sales professional with a healthcare background who will support a group of homes across the North of England and Scotland to increase occupancy. This role will include regular travel and overnight stays as and when required.
Main Duties of the Job
The Customer Relationship Manager will be responsible for all sales activity for the homes, including:
1. Talking to potential new residents over the phone.
2. Providing informative and welcoming tours of the homes.
3. Engaging with residents and relatives to understand their experience and requirements.
4. Responding to sales enquiries.
5. Actively generating leads and identifying local marketing opportunities.
6. Maintaining a contacts database.
About Us
Barchester Healthcare is an industry-leading care provider, with one of the best quality ratings of any large care home provider in the UK. They are dedicated to ensuring that their team are respected and their contribution valued, and are an empowering and rewarding place to develop a career.
Benefits and Rewards
Starting salary up to £42,500, generous car allowance of £6,500 per annum, competitive commission structure, unlimited access to our generous refer a friend scheme (earning up to £500 per referral), access to a wide range of retail and leisure discounts at big brands and supermarkets, free access to medical specialists for second opinions, and confidential and free access to counselling and legal services.
Minimum Requirements
Need to Have:
* Track record in sales and marketing, preferably in a care home setting.
* Excellent communication skills.
* Ability to present to individuals and groups.
* Experience building relationships within a local community.
* Full UK driving licence.
Need to Do:
* Represent Barchester in a friendly and professional manner.
* Responsible for all sales activity for the homes.
* Engage with residents and relatives to understand their experience and requirements.
* Respond to sales enquiries.
* Actively generate leads and identify local marketing opportunities.
* Maintain a contacts database.
Barchester is dedicated to ensuring that our team are respected and their contribution valued. If you are looking to develop a career with an employer that is supportive and offers progression opportunities, Barchester is an empowering and rewarding place to be.
Person Specification
Qualifications
* The ideal candidate will have a track record in sales and marketing, preferably in a care home setting, excellent communication skills, the ability to present to individuals and groups, experience building relationships within a local community, and a full UK driving licence.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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