This is an exciting opportunity to join our operational team at The Junction, as a Night Community Host.
We are seeking a reliable, professional, and customer-oriented Night Receptionist to join our team and ensure smooth operations during the overnight hours, and someone who is dedicated to providing top-tier service and a secure environment for our residents.
Each night will be unique, requiring an ability to prioritise, multi-task, think creatively, take initiative and ownership, and employ a diverse set of interpersonal and organisational skills. Your primary focus will be making sure our residents feel safe and secure, and you will bring positive energy to each interaction, resolve issues quickly and effectively, and make everyone feel welcome and appreciated. It’s about first impressions, so you’ll take great pride in your presentation, and this will reflect in your front of house which you’ll keep clean, smart and welcoming at all times.
About Us:
Welcome to Native Residential. We are specialists in operating small to large-scale living, commercial and mixed-use developments. We create thriving and sustainable communities that consistently outperform, delivering enhanced returns for our clients.
The Junction, Leeds is a growing community, by reclaiming the derelict arches we have reimagined this former industrial quarter as a new kind of destination, celebrating the city’s heritage, while embracing its future.
Our team are at the heart of the development. You may be the first person the resident sees in the morning, the one they share life changing news with or a friendly face that they see every day after work! The Junction is all about resident experience. We want to be the best that Leeds has to offer and that will only ever be the case if the right people are recruited.
Responsibilities:
* Greet and assist residents and visitors in a professional and friendly manner.
* Monitor security systems and ensure the building’s safety and security during the night.
* Handle phone calls, emails, and enquiries efficiently.
* Respond to emergencies and liaise with the appropriate services when required.
* Ensure the reception area is clean, organised, and welcoming.
* Have excellent written and spoken English.
* Possess exceptional IT skills including MS Word, Excel & Outlook (training will be provided for our internal database system).
* Have excellent relationship building skills, both with entirely new and long term residents and team members.
* Be able to work exceptionally well within a team dynamic and contributes to an established open culture.
* Have the ability to follow company policies and procedures.
Benefits:
* Company Pension Scheme provided by NEST.
* Cycle to Work Scheme.
* 24/7 Employee Assistance Programme.
* Westfield Health Cash Plan.
* Life Assurance.
* Referral Scheme.
Native Residential is better, and our communities are better when people from all walks of life come together. At Native, we want to be a great place to work where a diverse group of people from all backgrounds can turn up and thrive. Being a truly inclusive employer to us means creating an environment which celebrates your contribution, regardless of age, gender, race, ethnicity, disability, sexual orientation, social background, religion or belief. We firmly believe that our future success lies in diversity of thought from all Natives and it's integral to our mission of creating sustainable communities with soul. We welcome applications from everyone interested in working for us. And, once you’re a Native, your differences will make all the difference.
If you’re as passionate as we are about people and beautiful buildings, we'd love to hear from you!
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