Job summary 30 HOURS MONDAY - FRIDAY BAND 3 An opportunity has arisen for an Administrator to join the team for Peripheral Nerve Injury at the Royal National Orthopaedic Hospital to support the Unit in all administrative tasks and the electronic referral system / ERS / PATHPOINT. The unit currently has of 5 x PNI consultants & 5 x secretaries & 2 x CNS & 1 x scheduler Main duties of the job We are seeking an experienced administrator who has previous or current knowledge with hospital processes or similar, which includes electronic and tertiary referrals to join the Peripheral Nerve Injury team. You should ideally have: Knowledge of pathpoint / ERS PC knowledgeable Excellent communication skills Able to work effectively in a multi - disciplinary team Use your own initiative when prioritizing your workload Able to lead and maintain high standards of care alongside our trust values. Able to work well under pressure and be able to multi-task in this busy but friendly working environment. Have excellent Customer service skills About us The RNOH NHS Trust is the largest orthopaedic hospital in the UK and a global leader in our field. We provide a dynamic working environment where we support frontline staff to implement improvements so that we can realise our vision of being a world leading neuro musculoskeletal hospital providing the best patient care and staff experience in the NHS, delivering world leading research, and offering a strong foundation of education, training and career progression. Our dedicated staff come from diverse backgrounds, and our patients benefit from the wide range of experience they bring to the Trust. The RNOH brings unrivalled expertise together in one place allowing us to deliver some of the world's most complex and innovative care to our patients Date posted 04 February 2025 Pay scheme Agenda for change Band Band 3 Salary £28,622 to £30,225 a year per annum (pro rata) inclusive HCAs Contract Permanent Working pattern Part-time Reference number 392-RNOH-1155 Job locations Royal National Orthopaedic Hospital Stanmore HA7 4LP Job description Job responsibilities Handle all referrals into the unit via ERS / PATHPOINT or tertiary referral and highlighting any urgent referrals to the clinical team Register all patients capturing all patient demographics correctly and accurately and recording the patients RTT pathway in real time Request all imaging or other tests required prior to patients outpatient appointments Oversee daily enquiries from outside trusts/GP & internally and daily admin tasks for PNI unit which includes prepping Telephone / F2F clinics / Operation notes corrections Work as part of a team within the Unit to ensure a high-quality service is always maintained during office hours, supporting printing & posting from Cscribe The above is not in-depth of other admin tasks that will be undertaken Job description Job responsibilities Handle all referrals into the unit via ERS / PATHPOINT or tertiary referral and highlighting any urgent referrals to the clinical team Register all patients capturing all patient demographics correctly and accurately and recording the patients RTT pathway in real time Request all imaging or other tests required prior to patients outpatient appointments Oversee daily enquiries from outside trusts/GP & internally and daily admin tasks for PNI unit which includes prepping Telephone / F2F clinics / Operation notes corrections Work as part of a team within the Unit to ensure a high-quality service is always maintained during office hours, supporting printing & posting from Cscribe The above is not in-depth of other admin tasks that will be undertaken Person Specification Qualifications Essential Educated to GCSE level, grade C or above including English Literate and numerate Evidence of continuing education and development Desirable NVQ3 admin / customer care Experience Essential Working within a customer care environment Experience of using large databases e.g. patient information systems Desirable Experience of working within a multidisciplinary team Database analysis Skills Essential Knowledge of office management and administration Competent user of; Microsoft Word, Excel, Power Point, Outlook, Google mail Well-developed communication and interpersonal skills Experience of implementing and improving office systems and procedures. Have initiative, be able to prioritise and plan a number or complex and conflicting work demands. Able to empathise / communicated with enquiries from a diverse range of service users Desirable ERS & Path point Knowledge Essential Knowledge of medical terminology Knowledge, understanding and application for equal opportunities Knowledge of waiting list management and patient pathways Knowledge of Patient Administration Systems (ICS) Understand confidentiality and data protection Desirable Knowledge of orthopaedic and sarcoma services Knowledge NHS patient agenda Knowledge of Trust objectives Person Specification Qualifications Essential Educated to GCSE level, grade C or above including English Literate and numerate Evidence of continuing education and development Desirable NVQ3 admin / customer care Experience Essential Working within a customer care environment Experience of using large databases e.g. patient information systems Desirable Experience of working within a multidisciplinary team Database analysis Skills Essential Knowledge of office management and administration Competent user of; Microsoft Word, Excel, Power Point, Outlook, Google mail Well-developed communication and interpersonal skills Experience of implementing and improving office systems and procedures. Have initiative, be able to prioritise and plan a number or complex and conflicting work demands. Able to empathise / communicated with enquiries from a diverse range of service users Desirable ERS & Path point Knowledge Essential Knowledge of medical terminology Knowledge, understanding and application for equal opportunities Knowledge of waiting list management and patient pathways Knowledge of Patient Administration Systems (ICS) Understand confidentiality and data protection Desirable Knowledge of orthopaedic and sarcoma services Knowledge NHS patient agenda Knowledge of Trust objectives Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Royal National Orthopaedic Hospital NHS Trust Address Royal National Orthopaedic Hospital Stanmore HA7 4LP Employer's website https://www.rnoh.nhs.uk/ (Opens in a new tab)