Company Name: VMS (Fleet Management) Ltd
Location: Bathgate
Hours / Days Of Work: Mon-Fri (sat on a rota basis)
Job Type: Full-Time
Salary: £35,000 per year
Job Description:
1. Manage the day-to-day business and staff management within this busy LGV / HGV hire branch.
2. Manage the Fleet logistics and off hiring of vehicles relating to hires, accidents, and MOT replacements through our in-house IT systems and database, ensuring vehicles are available and ready for hire as required.
3. Review current hires, communicating findings to clients regarding extensions and terminations of hire periods (including company vehicles and external hires).
4. Communicate with the sales manager to maximize fleet potential, as well as suppliers and customers to gain information on prompt delivery and off-hire of rental vehicles.
5. Provide a high level of customer satisfaction by ensuring prompt resolution of all internal and external routine queries via telephone and email while adhering to our service standards.
6. Maintain accurate records relating to customer communication.
7. Liaise with Hire Companies regarding any queries and cost clarification.
8. Run daily reports.
Experience And Qualifications:
1. Competent user of Microsoft Office with emphasis on Excel (intermediate).
2. Strong analytical, planning, and prioritisation capability to ensure consistent delivery to demanding deadlines and service level performance.
3. An excellent communicator - verbally and written in English.
4. Motivational / developmental people manager.
5. Customer driven.
6. Knowledge and experience:
1. Rental Background preferred.
2. Proven experience of managing and developing a high performing team essential.
3. Health and safety knowledge and experience desirable.
4. Logistics experience and understanding essential.
5. Customer service experience is essential.
Application Process:
Apply via the link below.
#J-18808-Ljbffr