SCUK Operational Delivery ManagerCountry: United Kingdom
Santander Consumer Finance UK (SCUK) is based in Redhill, Surrey and provides motor finance to a network of dealerships throughout the United Kingdom.
We are currently looking for an Operational Delivery Manager to join our Operational Transformation & MI department. This role will lead and deliver strategic and operational transformation projects and initiatives throughout SCUK’s Operation including managing and developing a team of business analysts and managers to support the changes.
Please note this role is a hybrid role with at least days a week in the Redhill office. Remote workers will not be considered.
What you’ll be doing:
1. Lead the design, planning and execution of transformation programmes and initiatives ensuring alignment with business strategy and regulatory expectations
2. Manage the delivery of end-to-end change initiatives across core operational areas such as Onboarding, Aftersales and Controls
3. Lead a team responsible for assessing and implementing business change ensuring alignment with organisational goals and objectives
4. Collaborate with technology teams to support digital transformation and automation efforts particularly within core process, driving standardization, automation and optimization of key business units to improve turnaround time
5. Oversee the team’s analysis of existing processes, systems and data to identify inefficiencies, control gaps and opportunities for value creation
6. Translate complex operational data into actionable insights and improvement plans
7. Manage post implementation issues effectively from the delivery of projects and ensure there are appropriate plans in place to rectify
8. Own the operational transformation roadmap and oversee prioritisation of initiatives
9. Monitor KPI’s and performance metrics to assess the impact of implemented changes and inform continuous improvement
10. Ensure all transformation activities are delivered in adherence to internal governance frameworks and relevant financial regulations
11. Identify and mitigate operational risks through better controls, improved processes and strengthened accountability structures
12. Lead stakeholder engagement between Operations, IT and the wider business
13. Develop and implement change management strategies that support employee adoption, minimise disruption and embed new ways of working
14. Provide training and upskilling to team members on change techniques
15. Conduct thorough development and performance evaluations to maximize team potential and address areas for improvement
16. Adhering to our commitment to Consumer Duty ensuring we put our customers’ needs first and set higher and clearer standards of consumer protection
What we’re looking for:
17. Significant practical experience in a similar role with demonstrable experience of successfully delivering diverse projects to time and budget
18. Management Experience/Previous Project Management experience
19. Proven experience delivering projects using Agile and Waterfall methodologies
20. Must display sound time management skills by delivering activity within prescribed timeframes through the effective prioritisation of actions
21. Natural ability to lead and manage a team of high performing individuals and understands the context of their own service area and how this impacts a diverse organisation
22. Able to interpret requirements from a set strategy and push through to completion and relay that direction to team members
23. Strong understanding of BA tools, techniques and frameworks
24. Expertise in end-to-end change management
25. Competency in data analysis and interpretation and experience working with data-driven requirements
26. Identifies, assesses, managers and reports risks within own business area and across the business
27. Has excellent analytical, problem solving and conceptual skills in order to develop strong methodologies
We have a range of benefits available which include:
28. Competitive salary of £,- £, dependent on experience
29. days holiday per annum, plus bank holidays
30. Annual bonus based on personal and company performance
31. Car allowance
32. Private medical cover
33. Generous pension contributions
34. Employee assistance programme
35. Enhanced family friendly policies
36. Sharesave scheme
37. Gym passes at a reduced rate for, gyms, leisure centres etc
38. Local retail and high street brands discounts
Equal Opportunities
At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair.
At Santander Consumer Finance we have a zero-tolerance approach to discrimination, bullying, harassment (including sexual) or victimisation of any kind.
What are the next steps:
If you are interested in this role and believe you have the skills, experience, and knowledge then we’d love to hear from you. Please go ahead and click apply which will take you through some questions and allow you to submit your CV and covering letter.