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Centre Operations Executive at NewFlex | Leading Flexible Workspace Solutions
What will you do?
The primary responsibility is to deliver exceptional customer experience and support the Centre Executive to deliver operational excellence keeping the centre safe and compliant in line with our policies and processes.
We want someone exceptional who can focus on:
Customer Service
* Deliver outstanding service experience to all stakeholders.
* Complete viewings training to enable delivery of professional and friendly viewings.
* Provide a warm and friendly welcome to all customers and visitors at the centre.
* Proactively seek feedback and resolve customers queries at first touch.
* Build relationships with customers through regular communication to ensure capture of any upselling opportunities.
* Manage centre standards to the highest level.
* Conduct pre-event inspections of all meeting rooms and show offices prior to a customer viewing or meeting room booking.
* Oversee customer move ins smoothly and in line with customer requirements.
* Conduct centre viewings in line with the sales process.
* Ad hoc duties as and when required by the Centre Executive.
Commercial
* Ensure the capture of billing for all revenue.
* Identify and upsell all NewFlex services.
Health & Safety
* To have a comprehensive understanding and ensure compliance with the NewFlex health and safety policy and processes.
* Complete all iAuditor checks and resolve any issues within acceptable timeframes.
* Management of the accident book and the reporting of all incidents, accidents and near misses. Compliance with RIDDOR.
* Review and update as necessary the emergency evacuation procedures.
* Ensure appropriate health and safety arrangements are in place to minimise risks and provide for safe working conditions for all building users.
* Ensure all building related issues are reported via the property portal and oversee remedial actions, as required, are completed in a timely manner.
* Arranging all annual mandatory H&S requirements for the centre and ensure certification is uploaded to the property portal in a timely manner.
* Strict monitoring of contractors to ensure their working practices are in line with our policies and processes.
* General administration and coordinating of contractors for planned works.
Roaming
* Availability to cover in multiple centres where required.
* To conduct Centre Operations Assistant tasks in line with the requirement for each centre.
* To complete the Centre checklist provided by the Centre Executive.
* Ad hoc duties as and when required.
Compliance
* Ensure the centre operates in line with company policies, procedures and processes.
* Maintain up to date knowledge of GDPR and AML legislation and ensure the business follows mandatory requirements.
* Escalate identified issues and risks to the Centre Executive.
* Working with the Centre Executive and Compliance Manager to ensure that all customer agreements are current, correct and accompanied by the correct supporting documentation.
* Validating customer identification to ensure adherence to AMLR policy.
* Work with the Compliance Manager to ensure our virtual customers are managed and operate in line with our virtual policy.
* Complete all mandatory training modules annually.
Training - Complete all mandatory training modules annually:
* Anti-Bribery
* Code of Conduct
* Cyber Security
* Ergowize
* Fire Safety Essentials
* General Data Protection Regulation
* Health & Safety Induction
* Modern Slavery
* Money Laundering
* Whistleblowing
Stakeholders
* Clients
* Prospects
* Customers
* Colleagues in all departments
* Newable Group Boards
Knowledge/Experience
* Previous customer service experience is essential.
* Minimum Grade C in English and Maths (or equivalent).
* Confident user of Microsoft Office 365 (Word, Excel and Outlook).
* Fire Marshal (Training provided).
* First Aid at Work Certificate (Training Provided).
Key skills/behaviours required for this role:
* Planning and organising.
* Building relationships.
* Resilient and embraces change.
* Team player.
What will we offer you?
* £28,500 to £30,000 Dependant on Experience.
* 33 days Annual Leave (including Bank Holidays).
* Discounted Private Medical Insurance Cover.
* Life Assurance.
* Income Protection Insurance.
* Payroll Giving.
* Cycle Scheme.
* Employee Assistance Programme.
* Annual Flu Jabs.
* Eye Tests.
* Training Support Package.
* Enhanced Maternity, Adoption, Shared Parental and Paternity Pay.
* Annual Professional Membership Subscription.
This vacancy will close once we have filled all available interview slots. We therefore highly recommend early applications.
Seniority level
Entry level
Employment type
Full-time
Job function
Management and Manufacturing
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