Title: Disrepair Surveyor (covering our south London region)
Contract Type: 1x Permanent & 1x 6-month FTC available, Full time, 35 hours per week*
Reporting Office: Stratford, London
Persona: Agile (Hybrid Site, office and home working)
Salary: £47,135 - £ 55,000 depending on experience. Plus £1,300 Essential Car User Allowance
Closing date for completed applications: 30 th April at 09:00am
Interviews will be held on 7 th and 8 th May
Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.
Previous applicants may not reapply is prior application was rejected in the last 12 weeks.
Role Profile - Disrepair Surveyor.docx
*We have 2 positions available covering our South Housing stock located in South and South East London and surrounding areas. 1x Permanent position and 1x 6 month Fixed Term Contract.
If you wish to apply, please reference which contract you would like to be considered for during your supporting statement (can be permanent, FTC or both). We will also ask this at interview stage.
L&Q is looking to increase their Disrepair Surveying team and are looking for experienced Surveyors to join the Property Services team. The Position reports to the Senior Disrepair Surveyor. The Disrepair Surveyors manage a range of complex complaint cases and disrepair across a varied housing stock. The role will involve managing a caseload which will include a mixture of new and historic cases.
L&Q's portfolio consists of new builds, converted street properties, high rise, flats and purpose-built blocks. The ideal candidate will have a good knowledge of various builds and the challenges that come with each type. They will have had experience in surveying the various types of stock and will be flexible regarding travel; L&Q's stock covers a large geographic area. Travel is an essential part of this role and it is necessary that our Disrepair Surveyors hold a full licence and have access to a car.
The Disrepair Team work closely with L&Q's in house and external legal teams to resolve cases. Our Surveyors are responsible for surveying properties and producing thorough reports and specifications in line with Building Standards and legal requirements and therefore will have a good knowledge of contract legislation including The Housing Conditions Protocol and the Fitness for Human Habitation Act.
We expect the Disrepair Surveyors to have a wide range of skills including building and property surveying, project management, ability to juggle a varied workload in at a fast pace, attention to detail and budgetary control.
You will be required to be self-motivated and able to prioritise your cases and your daily routine. You will be a professional individual who is able to communicate and influence others, working with a wide range of internal and external stakeholders and contractors to find solutions and close cases. The role will require you to communicate with a range of internal and external stakeholders including legal representatives, local authorities and residents. A large proportion of the role will involve case management, alongside a traditional surveying role.
This is a socially rewarding role with the opportunity to make a real difference to our residents and the local community. Our residents are at the heart of everything we do. We believe that everyone should have a safe and secure home that they can be proud to live in.
Our Disrepair Surveyors will have the ability to put situations back on track and assist with customers that will potentially be upset due to repair issues with their homes. You will have outstanding customer service. You will approach customers by listening and showing empathy, with an inclusive attitude to finding solutions.
To be shortlisted for this role candidates must be able to clearly demonstrate the following:
• Experience in a similar surveying role, ideally within a Social Housing or Local Authority Environment
• Skills and knowledge of construction methods
• Educated to HNC level in a relevant subject
• Experience of managing disrepair cases
• Understanding of disrepair legislation and legal requirements
• Experience of managing contractors and consultants to deliver within budgets and timescales
• A broad range of communication and influencing skills
• Good working knowledge of Microsoft packages
• Strong organisation and prioritising ability
• Demonstrate high levels of customer services and complaint handling skills
Our benefits package includes:
• Agile working
• extensive family friendly policies
• Committed Learning & Development
• Annual leave starting from 28 days rising to 31 PLUS bank holidays
• Excellent Pension Scheme - double contribution up to 6%
• An Employee Assistance Programme
• Great places to work certified
• Best Workplaces for Women
• Up to 21 volunteering hours per year
We're actively building diverse teams and encouraging applications from all backgrounds. We want to create an inclusive environment where everyone can contribute their best work and develop to their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities we serve.
If you are interested in this role and have the experience required, then apply without delay!
We are a multi-site organisation, so some roles may require occasional travel between offices, but expenses will be covered.
*ECU Allowance is paid in accordance with requirements of the relevant policy as updated from time to time.
At the foundation of everything that we do are our corporate values and associated behaviours. Our organisational behavioural framework outlines the core expectations of all employees, which should be demonstrated at all times when representing L&Q. More information about L&Q's values can be found on our website and a copy of our behavioural framework can be provided on request.
Our commitments:
At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success.
In addition to our support and training, the successful candidate will have access to our full suite of benefits including 28 days holiday rising to 31 days with length of service, excellent Pension scheme, an employee assistance programme and non-contributory life assurance.
We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life. Please let us know during the recruitment process if you ' re interested in part time working or job sharing. In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, e.g. a change to working hours - if it ' s feasible then we ' ll make it happen.
We are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.
We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility.
L&Q is a regulated charitable housing association and one of the UK's most successful independent social businesses. The L&Q Group houses around 250,000 people in more than 110,000 homes, primarily across London the South East and the North West of England.
As a charitable organisation, our role goes beyond providing homes and housing services.
We are a long-term partner in the neighbourhoods where we work. We hope to build aspiration, opportunity and confidence in our communities through our £250 million L&Q Foundation and our skills academy.
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