Falmouth Exeter Plus manages and delivers services at Falmouth, Penryn and Truro Campuses on behalf of Falmouth University and the University of Exeter. Working closely with the Falmouth & Exeter Students' Union (The SU) and the wider, universities partnership we support Higher Education learning and living, ensuring that the interests of all campus users are at the heart of everything we do. It is a fast moving environment where agility and a positive approach to change and enhancement are central to our progress. Our mission is 'to deliver world-class shared professional services to help our partners achieve their global ambitions’. In support of that vision, the IT & Digital mission is to “Drive Innovation and Deliver Trusted Technology”. As a Directorate we continually strive to do this through the provision of a wide range of IT and Digital Services to our customers. We support over 10,000 users with over 20,000 connected devices across Cornwall and the world. Working as a strategic partner to our customers we provide a source of challenge and innovation bringing positive digital disruption to; learning, teaching and research in support our customers missions in Cornwall. It's an exciting time at Falmouth Exeter Plus as we support two Universities, both of whom are working to realise their 2030 strategies. In support of this we are now looking to recruit an Audio Visual Specialist to join our End User Device team. This specialist role leads on designing, building, deploying and maintaining the audio-visual equipment installed across the university campuses. To achieve this, the role works across the Service Delivery section to create a secure, robust and documented environment which meets and exceeds the customers’ requirements now, and for the foreseeable future. The role also provides the specialist guidance, training and assistance to other team members in supporting the implemented hardware, software and its users. Although focused on audio-visual solutions, the role holder is required to support all end-user devices which are in scope of the team. The successful candidate will report to the End User Device Manager and be part of the End User Device team. About You The ideal candidate will possess experience as an advisory or technical resource to a project, as well as drafting and reviewing technical documentation. Formal fundamental certification from Microsoft in a role appropriate subject, Apple ACP Certification (or equivalent) and being an AVIXA Certified Technology Specialist are also desirable. We looking for candidates who have the following skills and experience: Experience of being part of an IT function in a medium to large organisation Experience of working in a technical support environment, exhibiting an appropriate breadth and depth of technical knowledge Significant experience supporting and maintaining a wide range of technologies relevant to this role Experience of network technology such as TCP/IP, IP addressing and network hardware A detailed understanding of audio -visual technologies Experience of Crestron, Extron or similar AV switching technologies For further details on the skills/experience required for this role, please see the full job description above. This senior post is offered on a 37.5 hour a week, full time, fixed term contract working across Monday-Friday. If you are looking to have an informal discussion about the vacancy ahead of applying please email [email protected]. The closing date for the position is Sunday 9 March 2025. About Us As an employer of choice we can offer the successful candidate for this role a range of benefits, including: - Employer Pension Contribution up to 10%. - 28 days 8 days bank holiday. - Life Assurance - Subsidised Sports Centre Membership (Gym & Fitness Classes) - Enhanced Maternity/Paternity Pa y - Salary Sacrifice Car Scheme (Tusker) - Salary Sacrifice Cycle Scheme - Salary Sacrifice Home & Tech Scheme - Vivup Lifestyle Discounts Alongside these benefits we offer a first class working environment across our campuses with all the facilities you would expect from working across two leading Universities. Falmouth Exeter Plus welcomes and encourages job applications from people of all identities and backgrounds, particularly those under-represented and/or marginalised, as it is important we have a diverse range of candidates to consider.