Assistant Domestic Abuse Practitioner
£19,036 a year
Staffordshire Moorlands
Hours per week:32
Contract type:Permanent
Youll work with our clients team to deliver high quality support and accommodation to people fleeing domestic abuse, including their children. You will be the first point of contact for external enquires, referrals, admissions and to the residents residing in the refuge accommodation. This may include offering housing related support to some of their customers in community accommodation.
Job requirements
1. Ensure customers feel welcome when they first move in and they are fully aware of the support they can access as well as their responsibilities within the accommodation,
2. Provide customer-focused practical and emotional support.
3. Manage referrals, carry out any necessary risk assessments and assign accommodation based on customer needs.
4. Maintain customer focused safety plans and risk management plans to keep the customer and their family safe, all while keeping accurate records.
5. Be the first point of communication at refuge and respond to any issues or emergencies in both the refuge setting and within the community to support customers.
6. Assess any risk or safeguarding issues and respond approp...