Main area: Electronic Patient Record Programme
Grade: NHS AfC: Band 9
Contract: Fixed term: 18 months (There is a possibility the contract may be extended beyond 18 months or made permanent.)
Hours: Full time - 37.5 hours per week
Job ref: 388-6343905-EPR
Employer: Torbay and South Devon NHS Foundation Trust
Employer type: NHS
Site: Regent House
Town: Torquay
Salary: £105,385 - £121,271 per annum
Salary period: Yearly
Closing: 20/10/2024 23:59
Interview date: 31/10/2024
EPR Operational Director
NHS AfC: Band 9
Job overview
This is an exciting opportunity to be at the forefront of the Trust's Electronic Patient Record (EPR) Programme as we look to transform our ways of working not only at Torbay and South Devon NHS Foundation Trust but across the whole of Devon.
The EPR Operational Director will lead the Trust’s EPR Implementation Team to ensure a successful implementation of Epic across the Torbay and South Devon service areas. This role will play a pivotal role in bringing together a large, multi-disciplinary team to deliver clinical transformation across all services unlocking the potential for an integrated EPR system, enabling our staff to deliver a more comprehensive and integrated care package for our patients.
Main duties of the job
* To oversee and be accountable for the development, progress, and delivery of the TSD EPR Programme to time and budget and also be responsible for enabling the release of expected Programme benefits.
* Promote a positive change management and clinical transformation culture.
* Be instrumental in guiding the organisation in the redesign of any organisational restructure, role design and/or skill mix requirements both during and following implementation.
* Supported by the Chief Nursing Information Officer, Chief Clinical Information Officer and Senior Admin Information Officer this post holds corporate responsibility for the provision of high-quality care enabled by the Epic EPR system.
* To support the Chief Nursing Information Officer and Chief Clinical Information Officer at Organisational Programme level in the delivery of their associated professional portfolios for quality, safety and experience associated with the EPR Programme.
* Take an active leadership role within the Trust and across partner organisations in taking the EPR Programme Agenda forward.
* Undertake operational line management of the respective EPR Implementation Programme Team.
* To ensure that the EPR Programme has strategic and operational workforce plans to support the delivery of services.
* Support and empower delivery and development of a just and learning culture, with a focus on creating teams that encourage and embrace difference and that are truly inclusive.
Working for our organisation
The newly formed EPR Team will consist of between 200-300 people during implementation, expanding to 400-600 at 'go-live'. The core programme team will work collaboratively and flexibly across multiple sites in Devon to ensure the programme is delivered within the agreed timeframes. Local teams will also be formed to ensure site specific requirements are met during the implementation.
Detailed job description and main responsibilities
Communication and Working Relationships
* Ensure appropriate liaison with partner providers, primary care providers and voluntary organisations on service delivery matters within the Trust.
* Act as the spokesperson when appropriate to the situation, on behalf of the Trust within the press, radio and television.
* Ensure good relationships with the local community, including assisting in the EPR engagement process as required.
* Leads on complex engagement activities with stakeholders who may be hostile and antagonistic to service proposals.
* Ensure effective communications and processes are in place to support complex matrix working.
* Communicates effectively in a wide variety of contexts about highly complex matters and in complex situations, always aiming for constructive outcomes.
* Communicates effectively in situations where highly contentious issues and barriers to proposed service changes are present.
* Able to negotiate with and influence a wide range of stakeholders involved and impacted by delivery of services.
* Establishes a culture of teamwork and cooperation through a supportive approach.
* Demonstrates, via effective communication, an extensive expert knowledge on a variety of disciplines such as Electronic Patient Record best practice, performance, finance, service and culture development, human resources, operations and clinical service delivery.
Safe
* Delivers assurance that all Electronic Patient Record programme delivery, transformation and strategy is underpinned by patient safety.
* Not be intimidated by risks and pressure but able to navigate a safe route to success.
* Demonstrate a clear understanding of the governance across the wider ICS/ LCP system and secure a common purpose with partners.
* Able to operate effectively within statutory and regulatory frameworks ensuring good governance arrangements are in place to achieve this and to manage and mitigate risks.
Effective
* To lead on achievement of the ‘triple aim’ of quality improvement across the organisational system; population health improvement, improved experience of care and reduction in per capita cost, and to give equal attention to experience of staff and improving ‘Joy in Work’.
* Works with autonomy to interpret national Health and Social Care policies and translate these into strategy, goals, standards and policies for the Trust.
* Reports to the Deputy Chief Executive and Chief Transformation Officer on corporate strategy development and adherence to corporate policy and standards advising on risks to delivery and supporting mitigations.
* To lead on transformation initiatives relating to all aspects of the EPR Programme.
* Advise and brief the One Devon Implementation Director, Executive and the EPR Programme Board on Trust and System strategy interpretation and associated operational delivery plans for the Electronic Patient Record Programme.
* Corporate accountability for the operational and financial delivery of the EPR Programme.
* Provide regular reports on EPR Programme progress and performance.
* Proactive management of risks ensuring appropriate mitigating actions are taken.
* Ensure oversight of EPR Programme planning, delivery and transformation.
* Constantly champion the importance of productivity and efficiency in the use of service and wider system resources.
* Adherence to all Trust policies and Procedures.
Caring
* Be able to always stay true to the values of the organisation and have our population front and centre in all considerations.
* Be able to see the bigger picture whilst keeping an eye on the small things that matter.
* Takes care of own and teams health and wellbeing to create a positive culture and atmosphere for the team and service users.
Responsive
* Hold corporate responsibility for ensuring that the EPR Programme objectives respond to national and regional initiatives, new technological developments and for ensuring that research influences practice.
* Member and Chair of designated EPR Programme Meetings, Groups and Committees as determined by the One Devon Implementation Director and Executive Team.
* Ensure a spirit of service user involvement is present, that care delivered is client centred and service users feel engaged, involved and informed about their care and future service developments.
* Evaluates the effectiveness and performance of transformation programmes feeding information and learning into ongoing work.
* Undertakes analysis of highly complex data and options assessments to inform strategic development, business planning and transformation.
* Initiate complex audit/surveys and public consultations which use research methodology and which span organisational boundaries within the locality and IC.
Well Led
* Ensure there is leadership and management capacity and capability to deliver the EPR Programme within an agreed resource envelope.
* Take an active leadership role in taking the Integrated Care Agenda forward.
* Create a cohesive team.
* Must be able to demonstrate compassionate leadership.
* Must be able to manage complex situations and guide teams in effective delivery.
* Work effectively with the wider organisational leadership team to develop and implement cross cutting transformation delivery.
Person specification
* Educated to master’s equivalent, or able to demonstrate competence to this level through experience.
* Extensive specialist knowledge of the NHS equivalent to doctorate level, with up to date expert understanding of performance management regimes, finance regimes, operational management, Human Resources, and service redesign.
* Expert knowledge of operations across all Care and Healthcare sectors (Community, primary, secondary).
* Proven experience of the ability to effect culture change within the NHS or similar environment.
* Demonstrates experience in providing compassionate and networked leadership at a senior level.
* Able to design and negotiate targets and measures congruent with values and aspirational outcomes.
* Has a detailed working knowledge of the NHS & Social Care including infrastructure and arrangements at national, regional and local levels.
* Proven interpersonal skills to work with clinical and management colleagues at all levels across a range of organisations and the ability to develop strong working relationships with senior stakeholders.
* Have undertaken a master’s in business administration (MBA).
* Extensive experience of implementing an Epic EPR Programme within the NHS.
* Working in a self-managing environment.
You will be joining the organisation at an exciting time. As the first fully integrated care organisation in England, we are working to improve the way we deliver safe, high-quality health and social care. We have a positive and vibrant working atmosphere, we are proud of our investment in our staff both in terms of developing potential career skills and valuing people.
If you provide support to a family member or friend with health or care needs, we aim to be a Carer-friendly employer. We have a ‘Staff Carers’ policy which includes flexible working where possible and a Carer’s Passport scheme that links you into support and discounts.
IMPORTANT INFORMATION
* We reserve the right to close vacancies early if we receive a high volume of applications. Please apply promptly.
* Please read the job description and tailor your application to reflect the role.
* Correspondence will be via Trac, text and email. Please check your email and Trac account regularly.
* Applicants with no previous NHS experience will ordinarily be appointed to the minimum of the band.
* If you have not received an invitation to interview within 28 days of the closing date, please assume that your application has been unsuccessful on this occasion.
* It is your responsibility to assist us in the timely receipt of appropriate references.
The Trust is committed to preventing discrimination, valuing diversity and achieving equality of opportunity. No person (staff, patient or public) will receive less favourable treatment on the grounds of the nine protected characteristics as governed by the Equality Act 2010. If you require support you can obtain this from our Equality Business Forum which has representatives from all protected groups.
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