Join to apply for the Receptionist role at BrisDoc Healthcare Services
You will work in the Patient Services (Reception) department as part of the Broadmead Medical Centre Reception Services team.
You will receive, assist and direct patients in accessing the appropriate service or clinician in a courteous, efficient and effective way and will project a positive and welcoming image to patients, other visitors and members of the Practice team.
By joining our team, you can play a vital role in empowering individuals to take control of their health and move towards healthier, more stable lives. We operate with a commitment to kindness, hope, and respect, ensuring every person we serve feels welcomed and valued. Your contribution will help us maintain a warm, supportive environment, collaborate with partner organisations, and continuously improve our services.
Key Responsibilities:
1. Answering the telephone within agreed timescales with a professional and pleasant manner.
2. Dealing with patient queries both personal and via the telephone accurately, efficiently and effectively.
3. Registering patients on the clinical system whether they are a regular, immediately necessary, temporary resident or private patient.
4. Accurately taking messages, including patient details, specifics of message and conveying the message to the appropriate person using the most relevant and quickest form of communication.
5. Signposting and prioritising patients in line with appropriate training.
We want every member of our team to be committed to outstanding ‘patient care by people who care’ and to be passionate about the NHS. As a Social Enterprise, our goal is to put people and planet first, so we seek those who share our aims for social justice and environmental sustainability.
Our patient base is diverse, so it is crucial that you share our approach to equality and inclusion. This involves respecting the rights of others and celebrating diversity of all kinds.
As an Employee Ownership Trust, every team member is a ‘co-owner’, empowered to shape and influence the company’s direction. We encourage all ‘co-owners’ to get involved and be active participants in all areas of the business.
For further details / informal visits contact: Name: Ann Price Job title: HR Advisor Email address: workwithus@brisdoc.org Telephone number: 01179370900
Seniority level
Entry level
Employment type
Temporary
Job function
Administrative
Industries
Hospitals and Health Care
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