Representative - Call Center Agent (Part Time)
Job Category: Hotel
Requisition Number: REPRE007541
Posted: January 14, 2025
Part-Time
Rate: $15 USD per hour
Locations
Dover, DE 19901, USA
Description
Why Bally's?
Bally’s Corporation is a global casino-entertainment company with a growing omni-channel presence, currently owning and managing 15 casinos across 10 states, a golf course in New York, and a horse racetrack in Colorado. The recent acquisition of Aspers Casino in Newcastle, UK, further expands its international footprint and enhances its diverse entertainment offerings.
The Role: Representative - Call Center Agent Part Time
Responsibilities:
* Customizes guest experience by coordinating and reserving room accommodations, redeeming available offers specific to player profile.
* Ability to lead the call while actively listening to the voice of the customer.
* Quickly and accurately input information into various systems.
* Seeks and acts upon opportunities to up-sell accommodations.
* Maintains guest confidentiality at all times.
* Registers guests in player tracking software for select invitational events.
* Effectively deals with job stress, angry callers, and upset customers.
* Follows department standards and sequence of service.
* Must have a clear speaking voice and be comfortable with phone work and data entry.
* Promotes positive motivation within the department.
* Responds to all guest inquiries professionally, courteously, and promptly.
* Handles hotel room reservations and casino offers.
* Maintains knowledge and ability to multi-task multiple systems.
* Assists with overflow calls from other properties as required.
* Communicates effectively with co-workers, supervisors, and guests.
* Follows all relevant policies and procedures.
ADDITIONAL FUNCTIONS:
* Performs other duties as assigned.
Qualifications:
* High school diploma, GED, or equivalent work experience required.
* Excellent written and oral English communication skills.
* Prior call center or customer service experience preferred.
* Must possess excellent hospitality and guest relations skills.
* Must be proactive and work well under pressure.
* Must be able to respond calmly to guest conflicts.
* Outstanding coordination and organizational skills required.
* Must be able to remain seated for an entire shift.
* Varied shift schedule, including weekends and holidays.
* Professional appearance and appropriate attire required.
* Must be a team player.
What’s in it for you:
* Competitive Salary with annual performance reviews
* Comprehensive health coverage plan
* 401(K)/ Company Match
* Access to perks and childcare discounts
Target Hourly Starting Rate: $15/hr
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Let Bally’s Bet on You – We can’t wait to meet you!
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