Customer Experience Advisor | S1 | Retail & Business Banking | Customer Interactions
Location:
Haverfordwest, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Reference:
4e00fdf912cf
Job Views:
22
Posted:
16.03.2025
Expiry Date:
30.04.2025
Job Description:
Join our community
We are currently recruiting Customer Service colleagues for a month fixed-term contract. You will work hours per week with a starting package of £, pro rata, which includes a base salary of £, pro rata, an additional £ flexible benefit, and up to a £, discretionary performance-related bonus.
For our customers, you’ll be more than just the friendly face and voice of Santander. You’ll be a listener and problem solver, helping with cash transactions, technology assistance, phone transactions, and protecting customers against fraud and scams.
What’s not in doubt is that you’ll have plenty of support. Life in a branch can be busy, varied, and challenging, so we’re a close-knit team.
You’ll be flexible in your approach and comfortable undertaking a broad range of activities. This means not limiting your time and focus on one particular element of your role. You’ll thrive on the variety this gives you and take satisfaction in operating in a multi-skilled environment.
The difference you’ll make
1. Acting as the first point of contact for customers in branch or over the phone.
2. Assisting with day-to-day transactions, queries, and servicing.
3. Answering customer calls into our contact centre.
4. Building relationships and finding solutions.
5. Developing your knowledge of services and products to help our customers.
6. Identifying new ways to improve the customer experience.
What you’ll bring
1. Proven ability to deliver outstanding customer service from a face-to-face or telephony background.
2. The ability to communicate effectively with customers to understand their needs.
3. You will require the right to work in the UK.
It would also be nice for you to have
1. A real desire to go above-and-beyond for customers.
2. Effective team working skills with a flexible, can-do approach to work.
3. Openness to a broad range of activities even if outside of standard expectations.
4. Ability to grow, adapt, and change accommodating business needs and priorities.
What else you need to know
In a part-time branch-based role, you’ll be working hours across Monday to Saturday during the hours of :am – :pm.
This is a month fixed-term contract based in our Haverfordwest branch.
Everyday Inclusion
At Santander, we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We celebrate diversity and attract, retain, and develop the most talented and committed people through our values of Simple, Personal, and Fair.
How we’ll reward you
In addition to your salary, we offer a range of benefits tailored to your needs.
1. Starting salary of £, pro rata plus an annual cash allowance to spend on our great range of benefits.
2. Days’ holiday plus bank holidays, increasing to days after years of service, with an option to purchase additional days.
3. Eligible for a discretionary performance-related annual bonus.
4. Voluntary healthcare benefits at discounted rates, including Bupa medical insurance and dental insurance.
5. Free access to digital health services, including GP services.
6. Free access to wellbeing apps and online classes via our partnership with Gympass.
7. We contribute % of your salary into your pension, with options for additional contributions.
8. Protection for you and your family with company-funded death-in-service benefit and income protection insurance.
9. Support for charitable giving and community partnerships.
10. Opportunity to save or invest in our share plans.
11. Access to an online employee discount platform.
Right to work in the UK
Every individual must have the right to work in the UK to commence employment with Santander. If you require a working visa/permit, this will not influence our decision on your application. However, if you do not have the right to work, or if your application for a working visa/permit is unsuccessful, Santander will not proceed with your application.
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