EMEA Strategic Customer Engagement Advisor, Staines-upon-Thames
Client: ServiceNow
Location: Staines-upon-Thames, United Kingdom
Job Category: Customer Service
EU work permit required: Yes
Job Reference: d2285a55caaf
Job Views: 9
Posted: 09.02.2025
Expiry Date: 26.03.2025
Job Description:
We are offering a "strategic customer engagements" role to work as a trusted partner to our EMEA President by driving cross-functional alignment and ensuring the best experience for ServiceNow’s customers. You will be reporting to the EMEA President's Chief of Staff within the PoE office. This is an opportunity with visibility and exposure at the highest level of ServiceNow.
What you get to do in this role:
* Support in the creation and execution of EMEA President's Customer Strategy especially regarding strategic deals.
* Create a forward-looking plan to prioritize President's Customer & Partner engagements along with your customer advocate partner in the team.
* Optimize the customer engagement process for EMEA President, from prep to meetings to deal execution.
* Ensure you are leading customer engagements with excellence via strategic partnerships with sales teams, thorough and thoughtful briefing documents, compelling and relevant meeting materials, and best-in-class follow-ups.
* Prioritize which Customers and Partners EMEA President spends time with, working with the President Chief of Staff, Major area GVPs, and other Global Offices.
* Establish a deep understanding of all ServiceNow’s product offerings and incorporate this into customer discussions/solutions.
* Operate with EMEA President's Chief of Staff on the most complex customer meetings/initiatives.
* Work with Sales, Product, Engineering, and Industry leadership teams to problem-solve and resolve key customer issues that are stalled.
* Deepen customer/partner relationships: work with the Sales and Customer Success organizations to proactively engage top customers and partners.
* Capture major takeaways, maintain milestones, and track, assign, and drive the delivery of clear action items. Work with the leadership team to escalate key issues that are stalled.
Qualifications
To be successful in this role you have:
* Extensive work experience preferably in management consulting, Sales, GTM strategy & ops, or tech strategy & ops.
* Preferred candidates will have a combination of strategy, business operations, and sales experience.
* Exceptional learning agility and influencing skills. Must thrive in a dynamic environment.
* Demonstrated success understanding and fulfilling complex internal or external customer needs; problem-solver mindset.
* Sharp business judgment, ability to see the "big picture" and to prioritize.
* Executive presence, excellent verbal and written communication.
* Ability and willingness to travel up to 50% of the time.
Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [emailprotected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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