Technical Account Manager Are you a technical professional with a passion for innovation and customer-centric solutions? We are looking for a dynamic Technical Account Manager to lead technical engagements, drive customer success, and support clients with tailored solutions. About the Role In this hands-on role, you will be responsible for managing technical relationships, providing expert guidance, and ensuring the effective resolution of technical issues. You will collaborate with internal teams and external partners to optimise solutions, enhance service delivery, and support business objectives. You will work closely with teams across Commercial, Operations, and Product Development to continuously improve technical processes and offerings, ensuring alignment with company goals and customer needs. Additionally, you will provide leadership in technical training and knowledge sharing. What We Offer Competitive salary Opportunities for professional growth Comprehensive benefits package Employee wellness and incentive programmes Key Responsibilities Serve as the primary technical contact for clients, ensuring effective communication and resolution of technical enquiries. Provide expert guidance on product implementation, troubleshooting, and optimisation. Oversee and support technical issue resolution, collaborating with internal teams to drive efficient solutions. Conduct technical training and knowledge-sharing sessions for clients and internal teams. Work closely with sales and account management teams to understand customer needs and deliver tailored solutions. Identify opportunities to enhance technical support processes and implement best practices. Develop and maintain technical documentation and support resources. Collaborate with cross-functional teams to improve products and services based on customer feedback. Represent technical expertise in customer and internal meetings, providing strategic insights. About You Bachelor’s degree in Engineering, Technology, or a related field (Master’s degree is a plus). 5 years of experience in a technical account management, technical support, or service role. Strong problem-solving and analytical skills. Excellent communication and relationship-building abilities. Ability to manage multiple accounts and prioritise tasks effectively. Customer-focused approach with a commitment to delivering high-quality service. Strong organisational skills and attention to detail. Proven ability to drive process improvements and technical innovation. Knowledge of industry regulations and best practices is a plus. Why Join Us? Be part of a growing company that is dedicated to innovation, customer success, and technical excellence. This is an exciting opportunity to take on a key role in a forward-thinking organisation that values collaboration and continuous improvement. If you are ready to make an impact, apply today