Job Description Being a Waiter at The Gilpin Hotel & Lake House requires varying degrees of skill and bucket loads of enthusiasm. With two very different restaurants on our beautiful sites – we employ staff with a range of skills and qualifications. Every staff member is important in helping to create a smooth and incredible dining experience for our guests. A Chef de Rang Runs a section of the restaurant to a high standard throughout the guest’s full dining experience Shows flexibility and adaptability in working both breakfast, lunch and dinner shifts Sets up the restaurant before dinner service according to the table plan Understands the menu and any amendments that need to be made for allergens Communicates guest issues with the management team and the kitchen Processes food orders and payments on EPOS Takes drinks orders and process them on EPOS Prepares tea and coffee to guest’s requirement Presents and explains the the layout of the wine list to guests Seats guests confidently in the restaurant and explain how the menu works Serves dishes confidently to the guests using the correct explanation from the kitchen Calls away dishes to the kitchen in an efficient manner Clears tables with elegance Read guests confidently and understands the table side manner they may be expecting Understands safety procedures and follow them to ensure guests and colleagues are kept safe Represents the restaurant in a positive manner all while on hotel grounds Communicates clearly with guests to manage their expectations and never lie to them Takes pride in and look after the uniform provided by Source Sets a good example for the commis waiters Has a good understanding of food hygiene and the role it plays in every part of the restaurant Supports other team members in their roles Is first aid trained Recognises Love & Laughter guests and treats them accordingly