About Pets at Home We’re Pets at Home – if you love pets, you might know our Pet Care Centres, offering services like grooming and vet practices across the UK. Our centres focus on community, with local people working with local pet owners. Role Overview As a Store Colleague, you will ensure customers have a great experience, driving loyalty for our brands. Responsibilities include exceeding customer expectations, maintaining high standards of pet care, and building relationships with customers and colleagues. Who We Are Looking For Passion for delivering great service. Flexibility to work across 7 days, with a minimum 16-hour contract. Experience in a customer-facing role preferred. Willingness to work in a target-driven environment. Commitment to 6 months of comprehensive training in pet care and customer service. Your Benefits Discretionary annual bonus scheme for hourly-paid store colleagues. 28 days paid annual leave, rising to 33 days after 2 years. Celebratory gifts and events for service anniversaries from 5 to 30 years. Extra days off for special occasions like birthdays. 20% colleague discount across the Pets at Home Group; 30% on own brand products. Access to a discounts platform for other retailers. Free confidential Employee Assistance Programme. Life Assurance for all colleagues. Pets see people without bias, reflecting our commitment to diversity. We value unique contributions from all backgrounds and encourage individuality.