Job summary We are looking for a highly motivated and enthusiastic person, with recent administrative/secretarial experience, to join our Ophthalmology Secretarial Team at York Hospital to provide support to the medical secretaries and their consultant teams. We are a welcoming, friendly, supportive, and inclusive team with a good work ethic. If you think you fit these criteria - read onwe look forward to hearing from you Base: York FULL TIME 37.5 Hours per week We are also advertising for a part time position, if you would prefer this please submit your application under the following vacancy: 419-6924120-AMS-CSD Main duties of the job Excellent administration/secretarial skills and audio-typing skills are vital, as well as a good understanding of customer relations since regular contact is required to deal with queries from patients, consultants, and GPs. You will be responsible for typing clinical and administrative letters, answering telephone enquiries, general administration tasks, as well as covering the Medical Secretaries during periods of absence. The successful candidate will be required to work well under pressure, with the ability to prioritise the demands of a busy office and manage their time and workload effectively. You will also be required to work unsupervised and communicate with the Ophthalmology Consultants on a regular basis. A good, accurate typing speed is essential, and a knowledge of medical terminology would be an advantage. You will work closely with clinical and non-clinical staff with a patient centric approach. Previous/current NHS experience would be an advantage. About us Our benefits We offer a range of benefits to support our staff including: Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants 27 days holiday rising to 33 days (depending on NHS Trust service) A variety of different types of paid and unpaid leave covering emergency and planned leave Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme NHS Car Lease scheme and Cycle to Work scheme An extensive range of learning and development opportunities Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages. Date posted 22 January 2025 Pay scheme Agenda for change Band Band 3 Salary £24,071 to £25,674 a year per annum Contract Permanent Working pattern Full-time Reference number 419-6923988-AMS-CSD Job locations York Hospital Wigginton Road York YO31 8HE Job description Job responsibilities A full description of the role is available in the attachment: job description. Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity. Working for the Trust Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence. Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: yhs-tr.recruitmentnhs.net. As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have. Armed Forces Friendly Employer We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britains Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment. Job description Job responsibilities A full description of the role is available in the attachment: job description. Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity. Working for the Trust Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence. Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: yhs-tr.recruitmentnhs.net. As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have. Armed Forces Friendly Employer We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britains Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment. Person Specification Education Essential GCSE English Language, Grade C or above (or equivalent) Word processing skills - OCR II (or equivalent experience) Typing skills OCR II (or equivalent experience) Desirable Qualification or appropriate training in Customer Service ECDL Experience Essential Knowledge of office applications and procedures Minimum 6 months secretarial/administrative experience Experience of working in a customer focused environment Experience of using a variety of IT applications, including Microsoft Office Desirable Knowledge of medical terminology NHS Experience Skills Essential Effective communication skills, verbal and written Proficient audio typist with the ability to accurately transcribe complex audio tapes and type complicated information whilst subject to frequent interruption Ability to cope with distressing and emotional situations with patients, relatives and staff High level of interpersonal skills, including sensitivity, diplomacy and empathy Excellent organisational skills Desirable Ability to exercise judgement and resolve problems Person Specification Education Essential GCSE English Language, Grade C or above (or equivalent) Word processing skills - OCR II (or equivalent experience) Typing skills OCR II (or equivalent experience) Desirable Qualification or appropriate training in Customer Service ECDL Experience Essential Knowledge of office applications and procedures Minimum 6 months secretarial/administrative experience Experience of working in a customer focused environment Experience of using a variety of IT applications, including Microsoft Office Desirable Knowledge of medical terminology NHS Experience Skills Essential Effective communication skills, verbal and written Proficient audio typist with the ability to accurately transcribe complex audio tapes and type complicated information whilst subject to frequent interruption Ability to cope with distressing and emotional situations with patients, relatives and staff High level of interpersonal skills, including sensitivity, diplomacy and empathy Excellent organisational skills Desirable Ability to exercise judgement and resolve problems Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name York and Scarborough Teaching Hospitals NHS Foundation Trust Address York Hospital Wigginton Road York YO31 8HE Employer's website https://www.yorkhospitals.nhs.uk (Opens in a new tab)