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Sheffield Forgemasters is an iconic steel production and engineering company. A global leader in the designing, manufacturing and delivering of world-class steel forgings and castings.
It is a great time to join Forgemasters, as the business goes through an ongoing period of growth and modernisation after being acquired by the UK Ministry of Defence in 2021. The acquisition has secured our role as a critical supplier to the next generation of UK defence programmes. As part of this programme of work our plant and equipment will be modernised over the next 10 years, creating new opportunities for the business and our colleagues.
Based at our 64-acre site, sitting in the heart of Sheffield, we are looking for a Head of Customer Programmes. Working as part of the Senior Management Team, this role will involve planning, directing and providing leadership for all customer delivery teams, ensuring excellent customer satisfaction, on target financial business performance and contract delivery.
Role Responsibilities
* Establish a Customer Programme that is customer focused, provides clarity of service expectations and contract profitability.
* Account management with a focus on business growth with existing customers.
* Secure new business wins with existing customers.
* Lead the bid approval process for new business proposals with existing customers.
* Ensure the implementation of commercial contracts.
* Deliver effective handovers of new business development contracts for operational delivery.
* Provide senior leadership for the operational planning function.
* Establish a clear and effective project management process and lead everyone involved in the project management function.
* Manage cross functional resource allocation.
* Manage Project Accounting to provide adequate tracking, reporting and analysis of financial results and implications.
* Provide management information to facilitate data driven decisions and actions.
* Ensure an effective risk management and mitigation process is in place.
* Drive a culture of continuous improvement through the Customer Programmes teams.
About You
The following relevant skills, knowledge and experience are required:
* Experience operating at Senior / Executive level, in a similar role.
* Operating in the Engineering / Manufacturing sector.
* Experience working with Defence / MOD / Government contracting is not essential, but is a distinct advantage.
* Strong leadership capabilities.
* Experience leading medium to long term, high value, high tech capital projects such as offshore Oil & Gas, chemical / petrochemical industry, defence sector or steel plant.
* Functional knowledge – Operations, Technical, Quality, HS&E, Production Planning.
* Strong customer relationship management and stakeholder management capability.
Days/Hours of Work
37.5 hours per week, Monday – Friday, with flexible start and finish time between 06:15 - 09:30 and 14:30 – 18:00.
Reasons to work at Sheffield Forgemasters
* We are a long-established local employer, with a strong reputation in the region.
* Over £600m large-scale and long-term investment programme in state-of-the-art new facilities and modernisation on site.
* 33 days annual leave (includes public holidays).
* Easily accessible location with free onsite parking.
* Cycle to Work scheme.
* Life Assurance Scheme as part of the pension scheme programme.
* Employee Assistance Programme.
* On site Occupational Health provision providing Health Screening and advice on well-being.
* Discounted Westfield Health Plan Scheme.
* Occupational Sick Pay Scheme.
* You at Work – Access to online discounts portal.
* A bronze accredited participant in the Defence Employer Recognition Scheme, supporting ex-military and reservists in employment.
For additional information or if you would like to discuss the role, please email. Alternatively, if this sounds like the role for you, please review the full job description attached and apply.
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