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Administrator – Planning/Scheduling, Maidstone
Client:
KHR - Recruitment Specialists
Location:
Maidstone, United Kingdom
Job Category:
Logistics
EU work permit required:
Yes
Job Reference:
f52394ce3550
Job Views:
4
Posted:
11.03.2025
Expiry Date:
25.04.2025
Job Description:
We are currently working with a specialist engineering business based in Maidstone. Due to ongoing growth, they are currently seeking an Administrator to join their established team on a full-time, permanent basis.
Working closely with all operational departments, the Administrator will be responsible for assisting with day-to-day operations, scheduling of works and service-related activities for the engineering team, and acting as a support function to operations management and supervisors.
Responsibilities will include:
1. To provide outstanding Customer Service at all times and answer incoming calls and emails professionally.
2. Raising work orders for all customer callouts, PPMs, and associated tasks.
3. Scheduling engineering calls, PPMs and quoted works assigning engineering resources to tasks ensuring the SLA of the task is achieved, and booking works with the site.
4. Applying for all appropriate permits/hire of equipment to ensure completion of tasks.
5. Working together with the Contract Administration team to monitor the engineer’s work schedule daily, ensuring workloads and routes are planned for maximum efficiency for cost-effectiveness and Customer KPI requirements.
6. Monitor and update all relevant customer portals as and where needed with updates on the status of open jobs.
The ideal candidate will be able to demonstrate:
1. Previous experience working within a busy office environment.
2. Good IT skills including use of Word and Excel.
3. Excellent communication skills.
4. Excellent telephone manner.
5. Excellent interpersonal skills.
6. Numerate.
7. Good UK geographical knowledge.
8. Ability to work independently as well as part of a team.
9. Reliable and highly self-motivated.
10. Able to actively build and develop relationships with both colleagues and customers.
This is a fantastic opportunity to join a growing business that can offer progression and career development. Hours for this role are Monday to Friday 8.30am-5.30pm.
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