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Job Summary
We are looking to recruit a Patient Notes Operative to join our team, to support the delivery of a first-class patient notes delivery service, supporting other relevant areas of the postal/delivery services as required, including all aspects of general administration, specialist system operation, and customer service across the wider Site Services department.
Main Duties of the Job
* Work in partnership with the Logistics Manager and Departmental supervision and management to contribute to the maintenance of a dynamic and proactive patient notes service, ensuring the highest standards are met at all times and that patient confidentiality is maintained.
* Ensure that urgent notes are delivered to the Urgent Room as soon as possible after receipt.
* Collect empty patient notes containers and any blue boxes containing patient notes for prompt return back to a secure location.
* Deliver all patient notes according to the given schedule.
* Sort all boxes which arrive from Bush Park onto pallets for each level of the hospital.
* Collect all notes to be returned to Bush Park.
* Locate lost notes.
* Report notes marked up incorrectly.
* Proactively highlight areas for improvement in the patient notes delivery/return service.
* Foster excellent working relationships with all colleagues within the Trust.
Person Specification
Qualifications Essential
* GCSE's Levels 9-4 (Grades A-C) in Maths & English or equivalent demonstrable experience.
* NVQ level 2 in either business administration or related subject or equivalent demonstrable experience.
Desirable
* Full valid UK driving licence for vehicles up to 3.5 tonnes.
Knowledge & Experience Essential
* Proven knowledge of Windows MS Office.
* Good verbal and written communication skills.
* Demonstrable experience of the ability to use initiative & prioritise.
* Demonstrable experience of working within a team.
Desirable
* Demonstrable experience in a large clinical setting.
* Proven knowledge and understanding of Trust policies and procedures.
* Demonstrable experience in a busy environment.
Aptitude and Abilities Essential
* Proven ability to work on own initiative in a busy environment.
* Proven ability to multitask.
* Proven ability to develop and maintain good working relationships with colleagues at all levels of the organisation.
* Excellent attention to detail.
* Physically fit and able to regularly lift items weighing up to 20kg.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer Details
Employer name: University Hospitals Plymouth NHS Trust
Address: Derriford, Derriford Road, Plymouth, PL6 8DH
Employer's website: https://www.plymouthhospitals.nhs.uk/
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