Are you a dynamic professional with a knack for building strong business relationships and a passion for the food industry? We are seeking a Customer Technical Account Manager for our client to spearhead all major customer accounts, managing relationships with some of the biggest retailers in the industry. This is your chance to take ownership of a portfolio of high-profile clients, ensuring they receive outstanding technical and strategic support while driving mutual success and innovation. The Role: Relationships: Act as the primary point of contact for all major retail partners, building and maintaining strong, trusted relationships. Strategic Account Management: Develop and execute tailored strategies for each account to drive growth, customer satisfaction, and retention. Technical Expertise: Provide hands-on support for technical solutions, ensuring seamless integration and ongoing functionality of our clients products. Collaborate Cross-Functionally: Work closely with internal teams—engineering, product development, and sales/commercial to deliver best-in-class service. Performance Analysis: Track account performance. Requirements: Experience: Proven experience in account management, customer success, or technical account management - experience with major retailers is a big plus. Technical Skills: Strong understanding of food safety, BRC and exposed to the risk factors of Food Manufacturing. Relationship Builder: Exceptional interpersonal and communication skills, with a talent for building trust and rapport. Problem-Solver: Proactive and resourceful, with the ability to manage complex accounts and resolve challenges swiftly. Results-Oriented: A strategic thinker who’s focused on delivering measurable outcomes for both the business and the client. Travel-Ready: Comfortable with occasional travel to meet key partners and attend industry events. In this role you play a pivotal role in shaping our clients partnerships with some of the biggest names in retail. As a member of their technical team you will be given the opportunity to expand your skills and career within a forward-thinking, innovation-driven company. If this role is of interest, please click apply or send your details through to stmzestfoodjobs.co.uk