Hours per week: 35 hours (1.0 WTE)
Actual Salary: £30,363 incl. London Allowance
Contract Type: Fixed Term - Full Time
Location: London
DBS/PVG: Not Required
Closing Date: 19/01/2025
Job Reference: 1624
We are looking for an enthusiastic Assisted Information Officer to join us in delivering our comprehensive front line HIV and sexual health helpline service. You will need to have excellent communication and support skills, be able to deal with sensitive and challenging issues, and be quick to learn new information. Ideally, you will have experience of providing information and support through a variety of channels including the telephone, email, and live chat and have a good knowledge of HIV and sexual health issues.
Working alongside other Assisted Information Officers, volunteers, and Generalist Advisors, you will be providing information, advice, emotional support, referral, and signposting. You will also be actively involved in supporting and mentoring volunteers, service referrals, and updating key information resources.
Full training and support will be provided. All applicants need to be able to adapt quickly to rapidly changing priorities and be flexible enough to cover the service opening hours on a rota basis (10am-6pm Monday to Friday and some weekends on request).
At Terrence Higgins Trust, we know that equity, diversity, and inclusion are critical to the work we do. We are striving to be an anti-racist, anti-sexist organisation and are committed to having a workforce with people from different backgrounds. It is the responsibility of each one of us to create an environment of inclusion and belonging within our organisation. Our work has to be internal first so it can impact on all that we do for all the communities who use our services.
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