Summary
Kick-start your career at a leading medical device company! Gaining valuable experience supporting the administrative functions of a fast-paced, regulated environment, assist with tasks such as data entry, filing, coordinating meetings, supporting the team with essential documentation. An opportunity to grow within the medical device sector.
Wage
£14,722.50 a year
Training course
Business administrator (level 3)
Hours
The role is full-time 37.5 hours a week (on a flexi time basis, core hours being 10am - 3pm) Monday to Friday. 1-day per weekday release to college to continue studies (TBA).
37 hours 30 minutes a week
Possible start date
Tuesday 1 April
Duration
1 year 6 months
Positions available
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
The role is within the operations and production department and is to provide administrative duties for the operations department, control sales orders and purchase orders.
* Duties will include (as an assistant to trained staff)
* Help manage and control sales orders
* Liaise with operations regarding availability of stock and the fulfilment of customer orders
* Liaise with all departments for stock/order updates
* Update Orderwise (stock management system) regarding customers & supplier information
* Assist the stock controller in the control of suppliers of raw materials to Hart Biologicals
* Assist the Stock controller to keep Orderwise (stock management software) up to date with current stock information.
* Produce reports as required
* Assist with the goods in process, helping warehouse operators and stock controller when processing goods in
* Assist with the control of customer feedback, send annual forms for completion, compile reports and feed information back to Technical and operations
* Issue production BMI’s & QCI’s as required, based on BOM’s given by operations, or the needs of the relevant department
* Follow relevant procedures and work instructions
* Produce / print batch specific inserts and IFU’s as required
* Document processes as required in a clear and concise manner in line with Hart Biologicals eQMS
* Contribute to a positive environment within the supply chain administration team
* Implement and maintain good housekeeping
* Work efficiently, both independently and as part of a team
* Adhere and maintain Health and Safety requirements
* Adhere and adapt to quality and regulatory updates
* Undertake any other reasonable tasks as directed by the management team
Where you’ll work
UNIT 2
RIVERGREEN BUSINESS CENTRE
QUEENS MEADOW BUSINESS PARK
HARTLEPOOL
TS25 2DL
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
HARTLEPOOL COLLEGE OF FURTHER EDUCATION
Your training course
Business administrator (level 3)
Equal to A level
Course contents
* Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
* Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
* Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
* Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
* Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
* Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
* Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
* Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Your training plan
Level 3 Business Administration
* You will complete a Level 3 Business Administrator Apprenticeship, as part of this this you will also achieve a Level 3 Diploma for the Business Administrator with Hartlepool College of Further Education
* The course runs on a day release basis, currently on a Thursday with sessions delivered between 9.00-5.00 as well as self-study time to complete tasks issued. This currently operates as a blend of virtual sessions via MS Teams and classroom-based delivery on site at the college
* On the job training at Hart Biologicals
* Day release to coincide with other department personnel working days
Requirements
Essential qualifications
GCSE in:
* Maths and English (grade 4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Customer care skills
* Administrative skills
* Team working
* Patience