Description
We are currently seeking a Customer Service Specialist for our office in Bridgewater (NJ) who will be part of our Customer Operations Team.
Mission
1. Managing the order to cash flow of the allocated customer portfolio in a timely and accurate fashion Working along with the sales team on delivering customer service excellence
2. Ensuring compliance with sales business policies
How you will contribute
3. Managing customer master data ensuring timely maintenance, accuracy, completeness and integrity of all information
4. Managing order flow from order acquisition to order entry in compliance with agreed trade terms
5. Managing delivery flow by liaising directly with planning, logistics and customer whilst acting as first point of contact in the event of any query/issue
6. Managing backorders ensuring a clean portfolio.
7. Managing goods returns in compliance with agreed trade terms
8. Acting as customer’s first point of contact in case of commercial, logistics, product claims
9. Supporting sales events such as Buying Days, brands/product presentations, customer’s onsite trainings, customer’s visits, etc. through active participation in both organizational preparation and execution
10. Issuing sales/customer-related reporting to the benefit of both sales team and customer
11. Implementing and enhancing customer service-related procedures, processes and systems
12. Participating to ad hoc sales-related activities and/or projects
Who you are
13. 1-2 years of work experience in a B2B customer service environment preferred
14. Proven customer facing experience
15. Sales experience within a controlled environment of advantage
16. Experience with SAP implementation of advantage
17. 2-4-year Degree in Business Management preferred
18. Good business knowledge of order-to-cash flows.
19. Working knowledge of Incoterms and customs rules.
20. Good working knowledge of Office Pack (Outlook, Excel, Power Point, Word).
21. Good knowledge of sales principles and methods
22. Fluent English and Spanish
23. Team player
24. Customer-oriented
25. Problem solving
26. Negotiation-oriented
27. Focus on results
28. Self-motivated
29. Passion and enthusiasm
30. Curious and innovative
Why working with us?
This is a fabulous opportunity to join the Kering Eyewear adventure and to actively contribute to the development of the business by becoming part of a thriving Company in a global Luxury Group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.
Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.
Job Type
Regular
Start Date
2024-06-17
Schedule
Full time
Organization
Kering Eyewear USA Inc.