Northern Lincolnshire and Goole NHS Foundation Trust
The Specialty Administration Team Leader will provide senior support and expert knowledge to the team of medical secretaries and other administrative staff within the specialty administration team. The team leader will oversee all administrative and clerical processes to enable a high quality, effective and patient focused service delivered. The post holder will ensure that standard operating procedures are followed, ensuring achievement of all performance targets. The team leader will be responsible for providing regular updates on performance, and the escalation of issues which hinder the delivery of a smooth patient pathway to the Service Manager.
Main duties of the job
1. Staff Management
2. Pathway Supervision
3. Pathway Tracking
4. Communications/Customer Care
5. Service Development
Whilst the Trust recognises that specific responsibilities fall upon management, it is also the duty of all employees to accept personal responsibility for the practical application of the general policies and procedures of the Trust. You should familiarise yourself with them, and ensure that you understand and adhere to them.
Person Specification
Education and Qualifications
* RSA III typing or equivalent administration experience
* NVQ Level 3 in Business Administration/Customer Care or acquired equivalent experience
* GCSE or equivalent in English and Maths, grades A-C
* Educated to A-level
Occupational Experience
* Experience of using full range of IT/Patient data systems/Microsoft office
* Training, coaching and mentoring skills
* Supervisory experience of administrative staff
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Northern Lincolnshire and Goole NHS Foundation Trust
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