Description Are you looking to develop a role in tax client service? Then this role is for you. As a Tax Client Service - Analyst in the Tax Client Service team, you will be a point of contact for tax enquiries to support our client’s tax servicing needs, working closely with the rest of the Tax Client Operational teams. Job responsibilities Takes proactive responsibility for the resolution of client’s enquiries within the published standards Performs proactive management of client relationships Executes forward thinking to maintain response quality and completeness to prevent case reopening Contributes to the tax component of service reviews and other meetings with the client Analyses root-cause of recurring issues through regular review of metrics, and assist in developing programmes for service enhancements arising from these figures Supports and provides guidance on outstanding/expiring tax documentation, documentation, relief at Source, retrospective Reclaims, Capital Gains Tax, Financial Transaction Tax, Tax Regulatory Reporting Ensures close collaboration with the Sub Custodian network and the internal Network Management Group Performs continually review operational tax processes to identify areas for enhancement Identifies and escalates tax risks and participate in resolution Assists in client tax account reviews and ad-hoc projects across the wider Tax Operations team Required qualifications, capabilities, and skills Ability to demonstrate your in-depth operational tax experience within financial services, specifically global custody or investment banking Ability to give examples of your successful internal and external communication and problem solving experience Ability to give examples of your risk awareness and operational control experience within financial services Ability to discuss your process improvement experience, where you clearly articulate ideas, concepts and procedural changes to clients Ability to give examples of your problem solving skills and experiences Proven experience within an arena where accuracy is critical within strict deadlines Preferred qualifications, capabilities, and skills ATT qualified IOC or other industry related benchmark qualification