To work as part of a team providing reception support front of house meet and greet, giving basic information and dealing with drop-in enquiries in a courteous and appropriate manner. Referring clients to relevant staff/clinics, or taking messages as appropriate. To be responsible for opening/unlocking and closing/locking up of clinic sites in accordance with security protocols. To have a good general understanding of Hillingdon Adults and Children Community Services in order to effectively provide information and advice. To operate the telephone system dealing with enquiries and redirecting as necessary. To maintain an effective message taking system, recording messages for staff and being responsible for seeing that they reach their destination. To arrange appointments for clinic sessions as required and maintain up to date filing systems of clients records. To facilitate the booking and use of interpreting or transport services as required. To enter and maintain basic information around appointments on the patient information system. To ensure clerical work arising from each clinic is effectively completed at the end of each clinic. To use IT systems as required, following appropriate training, to carry out a range of duties to support health centre staff. To participate in maintaining an up to date display of health education literature within the reception area. To assist in providing general office support to community staff, e.g.: filing, shredding, distribution and sending of post. To ensure good Health and Safety practices at all times. To maintain and order general supplies and stock of stationary and other basic clinic supplies as directed by the Site Supervisor/Team Leaders. To support the logging of complaints/compliments and incidents on Datix. Act as a point of contact for contractors visiting site to undertake works. Act as a point of contact for the team leaders on site to report any concerns around Facilities Management provision and for any additional requests. Assist in maintaining a service calendar for the site to ensure that all statutory requirements are kept within date. Support the action plans for the Fire Risk Assessment (FRA) and the Workplace Risk Assessment (WRA) for your sites, as appropriate and directed by line manager. To undertake training and responsibilities of a Nominated Officer of Fire.