Job summary An opportunity has arisen to join the Radiology & Medical Illustrations Clinical Service Unit at LTHT. The role will report into the Deputy General Manager, & will lead the Business Managers team. Alongside providing leadership, the Service Manager will lead activity in Interventional Radiology (IR) & Interventional Oncology (IO), together with the Lead Radiographer for IR/IO. We are looking for someone with a wealth of operational management experience & a passion for service improvement & development. We want somebody who leads by example, & who can find solutions to issues, ensuring we provide the best patient service. A strong understanding of capacity & demand planning, pathway development, stock control & financial insight will be required. Great communication skills & an ability to manage competing demands is crucial to success. This will help to meet the required performance targets. IR & IO offer life saving treatments, so furthering our efficiency & delivering new minimally invasive service in these areas will support us treating more patients. The NHS is in a period of significant challenge & transition, so while healthcare & NHS experience may be beneficial to the role, it is not essential. We would welcome applicants from other sectors with the appropriate transferrable skills, but who bring different experience and offer a different viewpoint. Planned Interview Date : 11/04/2025 Main duties of the job Lead on the delivery of operational service targets within the CSU. Line manage the CSU Business Managers & have overall accountability for the performance of the patient admin function. Ensure that robust activity & financial management systems are in place to maintain business continuity during the planning & commissioning of the service plans. Monitor contract activity & ensure that systems are in place to deliver planned contract activity. To be involved in budget setting for services. To create, collate, interpret, analyse data to turn it into useful information to enable CSU to monitoring & decision making. Take lead responsibility for developing a robust project management framework to support the delivery of service change. Propose changes to processes, procedures & patient pathways. Identify areas of improvement within the service & lead on the development of required changes. Act as a change agent, consulting with all involved parties, gaining agreement & approval for new ways of working. Ensure training and induction packages are in place for relevant staff groups. To attend and contribute as a key member at the CSU Team meetings Investigate complex complaints in line with the Trusts Complaints Procedure and ensure that all complaints are used positively to improve service deficiencies. About us If youre looking for an NHS career in Leeds, you couldnt come to a better place. Leeds Teaching Hospitals NHS Trust is one of the largest NHS Trusts in the UK, employing more than 20000 people across 7 hospitals over 6 sites. Our values, standards & behaviours define the quality of clinical care we offer & the professional relationships we make with our patients, colleagues & the wider community. We call this The Leeds Way & its focus is on our values of being patient centred, fair, collaborative, accountable and empowered. For more information on our values & goals please visit: http://www.leedsth.nhs.uk/about-us/vision-consultation-and-strategy/ As an employer, we always look after our people too. As part of your role with us here in Leeds youll enjoy significant investment in your professional development & personal development via training and career progression opportunities plus excellent rewards & benefits. Leeds Teaching Hospitals is committed to our process of redeploying 'at risk' members of our existing workforce to new roles. As such, all our job adverts are subject to this policy and we reserve the right to close, delay or remove adverts while this process is completed. If you do experience a delay in the shortlisting stage of the recruitment cycle, please bear with us while this process is completed, and contact the named contact if you have any questions. Date posted 14 March 2025 Pay scheme Agenda for change Band Band 8a Salary £53,755 to £60,504 a year Contract Permanent Working pattern Full-time, Flexible working Reference number C9298-RAD-0243 Job locations Leeds General Infirmary Great George Street Leeds LS1 3EX Job description Job responsibilities The Service Manager will lead the Business Managers team, supporting them and their modalities, as well as directly leading activity within the Interventional Radiology and Interventional Oncology areas. Additionally, through the Business Team they will have overall accountability for the admin team, and their successful delivery of activity. The role requires focus on operational delivery, service improvement, pathway development, staff leadership and communication across the CSU and beyond. It also requires in depth financial tracking with a focus on efficiency and removing waste from our processes. This will enable the development, delivery and maintenance of all access targets, cancer capacity, cancelled operations target, activity plan and maximising data capture and coding efficiencies. Working in partnership with clinical staff, commissioners, managers and service users, the post holder will ensure service improvement to best deliver for our patients, together with responsible financial management. Job description Job responsibilities The Service Manager will lead the Business Managers team, supporting them and their modalities, as well as directly leading activity within the Interventional Radiology and Interventional Oncology areas. Additionally, through the Business Team they will have overall accountability for the admin team, and their successful delivery of activity. The role requires focus on operational delivery, service improvement, pathway development, staff leadership and communication across the CSU and beyond. It also requires in depth financial tracking with a focus on efficiency and removing waste from our processes. This will enable the development, delivery and maintenance of all access targets, cancer capacity, cancelled operations target, activity plan and maximising data capture and coding efficiencies. Working in partnership with clinical staff, commissioners, managers and service users, the post holder will ensure service improvement to best deliver for our patients, together with responsible financial management. Person Specification Experience Essential At least three years experience at middle management level, including business planning, budgetary management and service improvement. Able to prepare business cases/lead others through the process. Day-to-day people management including appraisal and objective setting, recruitment and retention Operational planning and implementation including strategic planning and options appraisal, and change management Recruitment, selection and retention of senior key personnel within the organisation; attendance management; appraisal and objective setting; disciplinary and grievance across multi-professional bound Workforce and capacity planning, managing waiting lists and developing business cases Desirable Experience in presentation, coaching and facilitation. Experience of embedding digital processes and improvement Other Criteria Essential Change management skills including service reconfiguration Analytical skills, literacy and numeracy. Ability to analyse data and formulate reports Able to develop effective working partnership skills within and beyond employing organisation Qualifications Essential Educated to degree level and study at Masters degree level or equivalent in relative experience Skills & behaviours Essential Motivated & enthusiastic Strong commercial and financial acumen Assertive & Decisive Excellent time management Strong communication skills Confident/assertive in own abilities Able to adapt to rapid change Able to work well under pressure and prioritise effectively Understanding of NHS challenges at the current time Person Specification Experience Essential At least three years experience at middle management level, including business planning, budgetary management and service improvement. Able to prepare business cases/lead others through the process. Day-to-day people management including appraisal and objective setting, recruitment and retention Operational planning and implementation including strategic planning and options appraisal, and change management Recruitment, selection and retention of senior key personnel within the organisation; attendance management; appraisal and objective setting; disciplinary and grievance across multi-professional bound Workforce and capacity planning, managing waiting lists and developing business cases Desirable Experience in presentation, coaching and facilitation. Experience of embedding digital processes and improvement Other Criteria Essential Change management skills including service reconfiguration Analytical skills, literacy and numeracy. Ability to analyse data and formulate reports Able to develop effective working partnership skills within and beyond employing organisation Qualifications Essential Educated to degree level and study at Masters degree level or equivalent in relative experience Skills & behaviours Essential Motivated & enthusiastic Strong commercial and financial acumen Assertive & Decisive Excellent time management Strong communication skills Confident/assertive in own abilities Able to adapt to rapid change Able to work well under pressure and prioritise effectively Understanding of NHS challenges at the current time Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Leeds Teaching Hospitals Address Leeds General Infirmary Great George Street Leeds LS1 3EX Employer's website https://www.leedsth.nhs.uk/ (Opens in a new tab)