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Join Howden Joinery as an Aftersales Coordinator
Location: Normanton, West Yorkshire (manufacturing bespoke stone worktops)
Role Overview:
Reporting to the Customer Service Team Leader, you will provide exceptional customer service, handling claims, queries, and resolving issues efficiently.
Responsibilities:
1. Handle customer claims promptly.
2. Manage customer queries through various communication channels, ensuring assessments within guidelines.
3. Meet department targets and SLAs.
4. Deliver high customer satisfaction levels.
5. Proactively resolve potential issues.
6. Offer problem-solving solutions and follow up with departments.
7. Identify and report processes affecting customer experience.
8. Work collaboratively to achieve targets and ensure first-time resolutions.
Qualifications:
* Experience in a customer service role in a similar environment.
* Effective communication skills across all levels and ability to stay calm under pressure.
* Teamwork skills within a customer service setting.
* Ability to resolve challenging queries, prioritizing end-user experience.
* Experience with databases, information management, reporting, and KPIs is desirable.
What We Offer:
* Competitive salary, bonus, and benefits.
* Free on-site parking and lunch.
* Supportive environment with recognition programs.
* Pension plan with up to 12% company contribution.
About Howdens:
Leading UK trade kitchen supplier with over 800 depots across the UK and Europe, serving over 460,000 trade professionals. Last year's sales were approximately 2.3 billion pounds, with ambitious growth plans.
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