Role title: Bodyshop Supervisor Salary: £36,187 per year (£17.35 per hour) Hours: Monday to Friday, 40 hours Location: BCA Thurleigh, MK44 Join the UK’s largest B2B used vehicle service At BCA, we’re altogether, more. More than just your average vehicle remarketing company. More than just any other place to work. We’re Europe's largest vehicle remarketing business, the backbone of the UK’s automotive supply chain, and the best place to build the career you want. Now, this is where you fit in… Reporting to the Operations Manager, the Bodyshop Supervisor is an integral part of the supervisory team, taking a lead role within the team. The Supervisor will be 'hands on' driving and delivering all activities associated with refurbishment of a vehicle from the point of customer authorisation to successfully passing bodyshop quality assurance. We are looking for an experienced operator who is proficient in supervising/managing teams and driving output and performance. You will be key in driving the supervisory team and ensuring productivity and process improvement is maximised within the bodyshop department. Key responsibilities Ensure the rest of the supervisory team and all operational team members maximise the bodyshop activities on site and ensure the best, most appropriate and efficient processes are undertaken to deliver the highest level of customer service. Ensure the BCA values and beliefs are upheld Ensure compliance with safety regulations and company policies to maintain a safe working environment Lead the supervisory team and bodyshop operations within the vehicle repair process, ensuring adherence to quality standards and timelines Lead the supervisory and bodyshop team to foster a positive working environment that promotes teamwork, collaboration, and employee engagement Implement workshop planning strategies to optimise resource allocation and enhance productivity Manage the workload and workflow within production areas to ensure production targets are met Support a culture of continual improvement to streamline processes, reduce waste, and improve overall efficiency Collaborate with cross-functional teams, where required, to identify opportunities for process improvement and implement best practices Liaise with customers, as required, and strive to ensure all contractual obligations are met Monitor internal KPIs and customer SLAs to track performance to deliver results and identify areas for improvement Support the Operations Manager to chase revenue and operational targets on a daily basis Review overtime requirements to achieve customer needs, ensuring costs are monitored/controlled Review agency staff level requirements to peak and trough with available work and work with the Operations Manager to ensure the right level of staff/costs are achieved to deliver the required result If the Operations Manager is unavailable you will pick up any delegated responsibilities Support all activities linked to ISO standards (e.g. 9001, 14001, 45001) Support ESG initiatives on site Carry out staff return to work interviews to support in absence management and monitor/review staff performance Support with interviewing and overseeing skill tests of potential new starters Technical skills: Previous experience working in a Bodyshop environment at supervisory level, or higher (ideally 3 years) Direct practical experience of paint line processes and repair techniques is preferable Strong IT skills with a good knowledge of MS Office. Any industry bespoke IT systems is advantageous, although training is available Knowledge and Experience: Strong understanding of all bodyshop processes and techniques to drive the best outcome for both customer's and the business Strong people skills and ability to engage effectively with both staff and management Perform duties professionally, punctually and courteously at all times - Lead by example Ability to drive results and achieve operational targets in a fast-paced environment Self-motivated with strong communication and organisational skills, with the ability to lead and motivate team members Ability to review and develop operational processes to aid in driving continuous improvement and change Capability to react calmly and effectively in unplanned situations Attend Company instigated training activities Own a Full UK Driving Licence (essential) We’ve put everything in place to ensure you thrive. Competitive salaries, strong core values and an excellent benefits package that includes: Company Pension Scheme An Employee Assistance Programme Enhanced maternity, paternity, and adoption leave Access to trained Mental Health First Aiders And so much more… As the automotive industry changes, we’re changing with it - putting our people in the front seat for the journey. We’re the number one in what we do for a reason and that’s because of the people we have on our teams. If you want to be a part of a business like this; unrivalled, exciting and appreciative of the work you do, join BCA. INDHP