What's involved with this role: Temporary Support Officer/Admin – Housing Job Ref: CLA 0009 4AFA / 1 Pay Rate: £14.58 per hour PAYE Hours per week: 37 Monday – Friday, normal working hours Role Length: This opening assignment is for 1-2 months City: Seaford, East Sussex Enhanced DBS disclosure required for this role In addition to the role description this role is based in a domestic abuse service therefore requires relevant knowledge and/or experience of domestic abuse legislation or support. The purpose of the role is to provide an effective housing management and support service to customers in designated scheme(s), within defined policies and procedures and in accordance with agreed standards. Key Responsibilities: Provide a high quality support service for customers, assisting them to achieve their identified outcomes and goals. Coordinate the support services offered to individual clients by developing SMART support plans with them implementing, monitoring and reviewing documentation within agreed timescales. Ensure accurate record keeping using local case management systems. Signpost and support customers to access additional external support and resources including: primary healthcare, statutory services, criminal justice and legal services, DWP and job centres, health and well-being services, counselling and therapeutic programmes. Participate in the selection of new referrals helping to maintain performance targets on lettings and allocations. Be responsible for signing up new customers; explain tenancy / licence agreements to the customer and their rights, responsibilities and obligations as a tenant. Complete appropriate lettings paperwork and support customers to apply for housing and council tax benefit. Facilitate needs and risk assessments with and for customers; develop risk management plans, raise awareness of identified risk issues with local managers and promote customer safety. Act as an ambassador for supported housing services with internal and external colleagues. Ensure customers and stakeholders have access to good quality information about our services including scheme information, customer handbooks and welcome packs. In addition, provide information to customers about local community resources. Take an active role engaging customers and stakeholders in the service. Provide opportunities for feedback and for customers and stakeholders to influence / co-produce service delivery. Contribute to maximising scheme income through the collection of rents and service charges and the appropriate implementation of rent arrears policies and procedures with customers. Support customers to access appropriate welfare benefits and, where necessary, signpost to support with managing debt. Qualifications: 5 GCSE’s A-C, or equivalent including English and Mathematics. Skills & Experience: Minimum of 12 months recent experience in a similar role, or context and ideally within a public sector organisation. Knowledge of the social care sector and relevant legislation including housing/homelessness. Demonstrable experience of working in housing management and / or housing related support service. The ability to work proactively as part of a team coupled with a ‘can do’, positive attitude. An excellent approach to customer service in writing, face to face or on the telephone and able to demonstrate a commitment to exceed customer expectations. Ability to advocate effectively on behalf of customers. A good understanding of the needs of customers in supported accommodation, supported living and other social care settings. A good understanding of the needs of customers living in the community including outreach. Able to demonstrate basic financial competency. A working knowledge of welfare benefits. Strong IT skills including Microsoft packages or equivalent (e.g. G Suite, Mosaic). Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for. Unless the DBS requirement stated above is for a Basic Disclosure, your DBS must be either through us or be accompanied by a subscription to the DBS updating service. Please feel free to apply to us direct via jobstclrec.com by quoting the job reference and exact job title. To help speed up the process of uploading your CV to the client we would ask that you send us your CV in Word format (or equivalent) if possible, not as a PDF. If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension, you will be working at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than umbrella pay terms. We do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity. Due to the number of CVs being sent to us under current market conditions, unfortunately we cannot respond to all applications. If you have not heard from us within 3 working days, please assume that you have not been shortlisted on this occasion. We will, however, be very happy to receive future applications from you for other roles. S Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please