Head of Aviation Operations
Location: Edinburgh
Salary: £61,000 + Bonus
Are you a seasoned professional in the field of cleaning management with a passion for excellence and an eye for detail? Are you ready to take the next step in your career and join a market-leading facilities services business?
Our client is a well-established, market-leading facilities services business known for delivering top-tier services to a diverse portfolio of clients. With a commitment to excellence and a dedication to the highest standards, they are looking for a Head of Aviation Operations.
As a self-motivated individual, you will ensure the full delivery of all Customer Contracts within contractual guidelines and manage the contract management team effectively through target-driven performance requirements, structured review meetings, and close collaboration with customers to provide overall efficiencies and profitability with no aged debt.
Responsibilities
1. Manage and oversee the operations for the company's Aviation department and their current Airport cleaning and associated services mainly in the UK with some requirements overseas.
2. Lead the aviation operations management team to achieve high and consistent quality standards and ensure secure and positive client interactions.
3. Push the Aviation division into digital systems and new technologies.
4. Research innovative approaches to developing the business and client services.
5. Manage budgets as per contract.
6. Control wages and manage staff relations, including schedules and disciplinary/grievance issues (in coordination with HR).
7. Initiate and develop positive solutions to challenges.
8. Create a constructive team environment through daily communication and motivation.
9. Support Aviation Operation Managers in challenging client situations.
10. Manage aviation customer/client relations to ensure ultimate customer satisfaction.
11. Ensure digital solutions are utilized across contracts and report failures and improvement suggestions.
12. Report on a weekly and monthly basis to the Commercial Director.
13. Assist the company's ambitious UK aviation growth strategy.
Candidate Requirements
1. Proven successful working relationships with high-end service providers.
2. Experience in a customer-facing role, with a proven track record of building client relationships.
3. A motivator and leader of people with strong leadership qualities across all levels of the business.
4. Excellent knowledge of IT programmes such as MS Office / O365.
5. P&L accountability for all contracts.
6. Commercial awareness and strong communication skills.
7. Excellent presentation skills.
8. Prepared to travel and work away from home as the contract dictates.
9. Experience in aviation.
What’s in it for you?
1. Competitive salary range of £61,000 + Bonus.
2. Opportunity to work with a market-leading facilities services business.
3. Career growth and development prospects.
4. A supportive and collaborative work environment.
5. The chance to make a real impact on facility cleanliness and safety.
If you are a proactive, results-oriented individual with a passion for maintaining clean and safe environments, we invite you to apply for this exciting Head of Aviation Operations position. Join our team and contribute to our mission of delivering excellence in facility services.
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