FRAUD MANAGER
Location: London
Hybrid: 4 days a week office based working, 1 day working from home.
Responsibilities:
* Manage fraud prevention requirements globally
* Managing the risk and commercial aspects involved
* Managing and mentoring fraud analysts
* Represent the fraud function at committee meetings
Qualifications:
* Proven experience working with Financial Institutions in Fraud & Financial Crime;
* An understanding of the key fraud typologies impacting financial institutions and the control structures required to mitigate the threats and reduce losses;
* Strong communication skills (verbal and written) in order to work with various technical and non-technical stakeholders throughout the business;
* Experience of working alongside commercial, analytical or technical teams;
* Strong presentation skills and the ability to present to large audiences and C-level stakeholders - if required;
* Ability to meet deadlines whilst prioritising workload;
* Ensure that Fraud Strategy and Fraud Risk Management framework adhere to current ways of working and are aligned to future legislation/regulation;
* Excellent analytical skills and problem solving, self-motivation and possess an enquiring mind;
* A high degree of integrity and the drive and willingness to succeed;
* Strong team ethos and ability to work efficiently and accurately under pressure;
* Proven track record of people management and leadership skills – be able to manage teams and projects with demanding stakeholders and multiple workstreams.
Experience:
* Able to lead and motivate a small team.
* Working knowledge of SWIFT payment platform.
* Working knowledge of risk management.
* Working knowledge of fraud incident investigations and resolution.
* Working knowledge of Fraud Regulatory reporting e.g. FCA REP-017, APP Fraud Reimbursement.
* Working knowledge of coordinating working groups and running projects.
* Working knowledge of working with banks on indemnities.
* Competent in writing, reviewing and assessing fraud frameworks, policies and procedures, systems and controls.
* Working knowledge of Strong Customer Authentication regulations and implementation.
* Development of controls in fraud prevention, detection, and response.
* Improving the efficiency and effectiveness of fraud operations.
* Delivery of fraud specific training.
* Data manipulation experience.
* Desirable - working knowledge of tools such as Google Workspace, Jira, and Looker.
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