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Sector: Charity and Not for Profit
Role: Manager
Contract Type: Permanent
Hours: Full Time
We have an exciting opportunity to work as an ISAC Service Team Leader in the South Wales Stalking Support team working 37.5 hours a week.
Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?
Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?
If yes, then we'd love to hear from you...
The purpose of this role is to ensure the delivery of excellent services to victims of Stalking across the South Wales area ensuring that the overall aim of helping people cope and recover from the effects of crime is achieved. With responsibility for supporting a caseload of victims within the service you will be required to provide all reasonable and appropriate support as necessary. In addition, the role has responsibility for maintaining strong links with key stakeholders and partners that feed into the continuous development and success of the project, and achievement of outcomes for the victims of crime.
The role will involve regular travel to the regional office base in Rumney, Cardiff. The role is subject to a Disclosure and Barring Scheme (DBS) check and Police Vetting. The training programme dates are set out below and it would be conditional that the successful applicant is able to attend all sessions. It is a requirement of the role that the successful applicant will hold an Accredited ISAC Managers Qualification.
County/Borough: Cardiff
Office location: Rumney Police Station, 2nd Floor, Newport Road, Rumney, Cardiff, CF3 4FD
Full time/Part time: Full time
Hours per week: 37.5
Work schedule: Monday, Tuesday, Wednesday, Thursday, Friday 0900-1700
Basic Salary: 31,110 per annum
Contract type: Permanent
DBS required? Yes
Police vetting required? Yes
Closing Date: 08/01/2025
Ref No: 5893
Documents:
* ISAC TL JD - Welsh Wales 2024 12.pdf (PDF, 184.41kb)
* ISAC TL JD- Wales 2024 12.pdf (PDF, 187.69kb)
Job Purpose:
Ensuring the delivery of excellent services to victims in accordance with the service specification and performance targets. Supporting and managing operational staff, ensuring that the overall aim of supporting clients is achieved.
The role will work collaboratively with the Operations Manager/Management team, in order to achieve the implementation of business plan and the development of the service to maximise positive outcomes for clients.
This role will focus on the performance management of direct line reports including the allocation/auditing of cases and the collation of service performance reports, measuring KPIs and quality compliance.
What we offer:
* Flexible working options including hybrid working
* 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
* An extra day off for your birthday
* Pension with 5% employer contribution
* Enhanced sick pay allowances, maternity & paternity payments
* High Street, retail, holiday, entertainment & leisure discounts
* Access to our financial wellbeing hub & salary deducted finance
* Employee assistance programme & wellbeing support
* Ongoing training & support with opportunities for career development & progression
About Us:
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We look forward to hearing from you.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.
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