We are currently seeking a passionate and skilled Patient Navigator to join our team. This role is ideal for independent in country individuals on a contract basis with a strong background in clinical research who are enthusiastic about patient care and supporting clinical trial processes., As a Patient Navigator (PN), you will play a critical role in supporting patients participating in clinical trials. This includes:
* Providing empathetic and informed support to patients and caregivers through live inbound and outbound communication.
* Guiding participants through prescreening processes to determine initial eligibility.
* Acting as a liaison between patients, clinical sites, and other stakeholders to ensure a seamless and supportive clinical trial experience., Engage with patients and caregivers to build trust and address any barriers or concerns they face during the trial process.
* Manage inbound and outbound communications via phone, email, and web chat while maintaining professionalism and urgency.
* Conduct prescreening calls to determine study eligibility and liaise with study sites for follow-up.
* Navigate helpdesk systems to track and resolve patient queries efficiently.
* Provide timely reporting on patient queries, prescreening outcomes, and site follow-ups.
* Support sites by improving communication and promoting effective use of recruitment and retention tools.
* Build and maintain strong relationships with clinical research associates (CRAs) and other vendors.
* Ensure compliance with regulatory requirements, including HIPAA, GCP, GDPR, and country-specific data privacy laws., Comprehensive onboarding and training tailored to assigned studies.
* Flexible working hours with opportunities to accept assignments based on your availability and needs of the study.
* Reimbursement for travel expenses in line with company policy.
* The opportunity to make a significant impact on clinical trial experiences while working on a flexible, contract basis.
Nursing degree or background
* At least two years of relevant clinical research experience.
* Current GCP certification and familiarity with country-specific data privacy regulations.
* Exceptional communication skills in English and local languages (verbal, written, and listening).
* Proficiency in tools like Google Workspace, Microsoft Office, and video conferencing platforms is a plus.
* Strong attention to detail, organisational skills, and the ability to work independently.
* A compassionate approach to supporting patients with diverse needs.
* Mental Health First Aid certification is a plus.
* Extensive knowledge of local healthcare systems is highly desirable.
Innovative Trials is a global leader in patient recruitment and retention for clinical trials with an opportunity for work in early 2025 we want to hear from you! We're committed to making a difference by supporting patients through their clinical trial journey, ensuring they receive the care, guidance, and assistance they need.