We are currently seeking an experienced supplier management professional to join our Procurement & Supplier Governance team as Vendor Relationship Manager, to support managers in the business with 3rd party supplier management. As Vendor Relationship Manager, you will be responsible for building and managing relationships between STB Group and its suppliers, and to manage day-to-day supplier risk. This will include activities such as monitoring suppliers' performance, risk management, supplier assurance, and service review management. By building strong partnerships, the Vendor Relationship Manager helps optimize the supply chain, ensure compliance, and achieve overall business success. The Vendor Relationship Manager, in conjunction with business supplier relationship managers (SRMs), is responsible for ensuring that suppliers meet or exceed their contractual obligations.
1. Deliver high-quality supplier management reviews by ensuring supplier meetings are scheduled, conducted in a consistent manner, and information is accurately recorded. Identify improvement areas, negotiate better terms, and foster long-term partnerships to support strategic business goals. Participate in annual supplier reviews, mid-term reviews, regular calls/meetings, risk assessments, and any other supplier relationship meetings as required.
2. Provide specialist expertise and manage suppliers where support is required from an SRM, or where an SRM doesn't formally exist. Support Supplier Relationship Managers in the execution of their duties, including but not limited to information gathering, providing guidance, incident reviews, and conducting supplier meetings.
3. Evaluate supplier performance through analysis of delivery, quality, and cost metrics, initiating corrective actions when necessary. Report on relevant supplier MI to ensure that supplier performance is aligned with key performance indicators.
4. Foster strong relationships with suppliers through regular communication, resolving issues and conflicts that may arise.
5. Support in the maintenance of the central record of all suppliers (Tiers 1, 2, & 3) across STBG, including the nature of service, business owner, and maintain documentation pertaining to suppliers, including but not limited to contracts, business continuity documentation, exit plans, info sec, other relevant certificates, and information.
6. Responsible for the identification and assessment of risks and key controls with suppliers in order to minimize the Bank's potential exposure.
7. Work with subject matter expert teams (e.g., Procurement, Information Security, IT, Operations Resilience, etc.) to ensure that suppliers' controls meet the Bank's minimum requirements.
8. Conduct on-site supplier visits on an ad-hoc basis to confirm that they are operating in accordance with policies and contractual terms. Develop plans in collaboration with the supplier and relevant internal stakeholders to mitigate any identified risk exposures.
9. Support in supplier cost management and invoice reconciliation of Tier 1 & 2 suppliers to provide validation regarding adherence to what has been contractually agreed.
10. Produce reporting on critical or important suppliers and provide it to relevant internal stakeholders.
Ability to represent the organization externally with proven 3rd party relationship management skills.
1. Strong knowledge of risk management practices with the ability to identify, quantify, and effectively manage risks.
2. Ability to review and analyze key external trends and influences to ensure that a wide range of information is used to effectively manage suppliers and associated risks.
3. Strong communication skills to build supplier relationships and facilitate productive discussions.
4. Good analytical qualities to monitor and review suppliers' financial and operational performances to ensure suppliers meet contractual obligations and quality standards.
5. Excellent negotiation skills to secure favorable terms and resolve conflicts amicably with suppliers at different levels.
6. Well organized and able to prioritize workload in line with tight targets and deadlines.
7. Familiarity with relevant industry regulations and standards.
Along with your salary, you also get:
* Annual bonus scheme
* Group life assurance
* Matched pension contributions
* 25 days annual leave plus bank holidays and your birthday off, on us!
* A wellbeing hour to spend doing whatever makes you happy
* A wide range of flexible benefits from Cycle2Work to private healthcare
* Free breakfast, fruit, and hot drinks throughout the day
* Paid volunteering days and matched charity fundraising
* Free parking
* Enhanced maternity/paternity leave
At Secure Trust Bank, you will not be a small cog in a big wheel; you will have the autonomy to use your skills and experience to drive our business forward and have a tangible effect on our success. As a business, we celebrate achievement and have a range of generous recognition schemes that reward both individual and team successes. We offer excellent in-house training and development schemes and a range of external qualifications to enable your progression and career development. Every single member of our team has a personal development plan to help them achieve their goals, whatever their career ambitions.
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