Search the Kettering General Hospital NHS website
Main area: Digital/ICT
Grade: Band 5
Contract: 14 months (Fixed term contract until 7th Jan 2026)
Hours: Full time - 37.5 hours per week
Job ref: 264-6727874-COR-A
Site: Kettering General Hospital
Town: Kettering
Salary: £29,970 - £36,483
Salary period: Yearly
Closing: 14/01/2025 08:00
Job Overview
As a Technician, you will be part of the 2nd Line team responsible for providing 2nd line ICT support for the Group. The team will provide customer-sensitive and responsive support, fault resolution, advice, and technical support services, ensuring maximum availability, performance, and utilization of ICT systems. This role will contribute to the Windows 11 Project Deployment Team as a deployment engineer.
You will need experience with ITIL service principles and processes, particularly in ICT Service Delivery, including incident, request, and problem management. Excellent interpersonal skills are essential, as is the ability to build relationships with customers at all levels. You must possess analytical and problem-solving skills and be able to make recommendations based on data analysis. The role requires the ability to work under demanding timescales and remain calm under pressure, particularly during major service disruptions.
There will be a requirement to be part of an on-call 24/7 rota.
All new staff will be subject to a probationary period covering their first six months in post.
Main Duties of the Job
* Provide 2nd line technical support to end-users; act as a liaison between 1st and 2nd line support, responding to Service Desk calls that cannot be resolved by the 1st Line team.
* Contribute to the Windows 11 Project Deployment Team as a deployment engineer.
* Responsible for expensive ICT equipment and configuration, testing and installation software, repair and maintenance of ICT equipment, including asset tagging and recording as required.
* Instruct ICT users in the proper and safe use of ICT equipment.
* Maintain a solutions-driven, confident, and friendly approach when dealing with end users.
* Schedule your workload in conjunction with the Lead Technician.
* Participate in a rota for your team to ensure that the Service Desk has the 2nd line team available during agreed hours and that there is a 2nd line on-call service available to the Group.
* Contribute to the Service Desk knowledge base.
Person Specification
Knowledge and Experience
* Experience working with expensive ICT equipment and knowledge of configuration, testing, and installation software, repair and maintenance of ICT equipment.
* Experience delivering an ICT Service Delivery function, preferably in the public sector.
* Knowledge of imaging solutions and experience of base image.
* Experience contributing to the creation of technical documentation for new or updated systems and services.
* Knowledge of ICT applications and related processes used in NHS clinical care settings, including Microsoft Office applications, clinical information systems, and other software.
Skills
* Good verbal and written communication and presentation skills suitable for a range of audiences.
* Able to manage priorities for self, staff, and teams to meet targets.
* Passionate and committed to bringing our Dedicated to Excellence values to life, improving the way we work with each other.
* Aligned to the Group’s values of Compassion, Accountability, Respect, Integrity, and Courage.
* Honesty and professional integrity.
Education, Training & Qualifications
* ITIL v.3 or later foundation certificate or equivalent experience.
* Knowledge of the provision of health services.
We are an equal opportunities employer, which aims to employ a workforce that reflects the diverse communities we serve. We welcome applications from all suitably qualified persons from all backgrounds.
Appointments will be made on merit.
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