Debt Adviser (or Trainee Debt Adviser) Full and Part Time Positions
POST: DEBT ADVISER - TRAINEE OR EXPERIENCED
HOURS: 2 posts – 35 hours per week and 20 hours per week
SALARY: circa £27,800 per annum (pro rata for part time post) dependent on experience
BENEFITS:
* 26 days (rising to 31 days after 5 years’ service) per annum plus Bank Holidays pro rata
* Flexible working hours (within core hours)
LOCATION: Northampton with some travel within county
ACCOUNTABLE TO: Debt Manager
Community Law Service is a quality assured, specialist advice agency. Successful candidates will be part of an established charity providing debt, benefit, housing, immigration and fuel poverty advice across the county. The debt team supports clients with a range of debt issues including rent/mortgage arrears, council tax debt, utility debt and credit debt.
For candidates requiring training, you will receive both in-house and external debt advice training, followed by a period of receiving support to give advice to clients. As part of your role you will also work towards completing the Certificate in Money Advice Practice (CMAP) qualification as approved by the IMA and following that work towards becoming a Debt Relief Order (DRO) intermediary as approved by the Insolvency Service.
Overview of Role
You will conduct debt advice interviews with people who need support to get a thorough understanding of their full situation. You will help clients to write a budget, understand how they can manage their money, and maximize their income. You will help clients to identify which debt solutions are appropriate for them and support clients to take the steps needed to improve their situation. You will keep accurate and detailed records of the advice given to clients and the outcomes of the cases. You will work with experienced debt advisers to learn from them and help them deliver a quality service.
Main Duties (after training):
* Conduct debt advice interviews (in person and via telephone) with clients.
* Work with clients to prepare a budget and manage their money.
* Help clients identify appropriate debt solutions and support them in taking necessary steps.
* Represent clients in Court as required.
* Keep accurate and detailed records of advice given to clients.
* Monitor performance against targets and ensure appointment slots are utilized.
* Attend team meetings.
* Travel to deliver advice within Northamptonshire as required.
* Undertake necessary training as deemed by your line manager.
Person Specification
* Good organisational and administrative skills.
* Excellent written and verbal communication skills.
* Commitment to equal opportunities.
* Ability to manage and maintain an active debt advice caseload.
* Ability to work with clients from diverse backgrounds.
* Ability to manage own workload and work under pressure.
* Good IT knowledge (Word, Excel and Outlook).
* Full driving licence and ability to travel effectively.
* Experience of working as part of a team.
* Experience of working with indebted clients.
* Knowledge of welfare benefits and local voluntary/statutory services.
* Willingness to work effectively from office and home.
Please note successful applicants will be required to have a Disclosing and Barring (DBS) check.
#J-18808-Ljbffr