Patient Advisor
Join Our Renowned State-Of-The-Art Private Dental Practice in Cambridge
Are you dedicated to delivering outstanding patient care? Do you excel in customer service and enjoy building connections with others? Devonshire House, a respected private specialist dental practice in the heart of Cambridge, is looking for a compassionate and professional Patient Advisor to join our team.
About Us:
At Devonshire House, we’re dedicated to providing exceptional dental care in a comfortable and welcoming environment. Our practice is known for its high-quality, personalised approach, ensuring each patient receives the best possible experience. We strive to exceed expectations at every visit, offering comprehensive services that place patient satisfaction at the forefront.
Role Overview:
* Full time: 37hrs, covering Mon – Fri, 1 Saturday in 4.
As a Patient Advisor, you’ll be the welcoming face of Devonshire House, guiding patients through their journey with us. Your responsibilities will include:
* Greeting patients with warmth and professionalism
* Managing appointments and coordinating schedules
* Responding to inquiries by phone and email
* Providing information on our services and treatment options
* Assisting with patient registration and other administrative tasks
* Supporting patients with billing and insurance queries
* Collaborating with our dental team to enhance the patient experience
* Ensuring the reception area remains clean and organized
What We’re Looking For:
* Experience in a customer service or receptionist role, ideally within healthcare
* Strong communication and interpersonal skills
* Excellent organisational skills with great attention to detail
* Basic computer skills; experience with dental software is a plus (training available)
* Ability to multitask and work efficiently in a busy environment
* Empathy and a patient-focused mindset
* Fluent in English
What We Offer:
* Up to £12.00 per hour
Full time - Up to £23,088 per annum
* 6.6 weeks of annual leave (FTE)
* Provided uniform
* Supportive, team-oriented work environment
* Comprehensive training and ongoing development
* Employee discounts on dental treatments
* Match funding when raising funds for your chosen charities
* Refer a friend scheme to Riverdale Healthcare and receive £1000-£5000! (subject to T&Cs)
* Discounted Cycle offers
If you're excited to make a difference in patients' lives and excel within a supportive team, we’d love to hear from you! Join Devonshire House and become a valued part of a practice committed to excellence in dental care. We look forward to welcoming you to our team!
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