At Ayvens, progress starts with you.
Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move.
Position: In-Life Administration Executive
This is a fixed-term contract until December 2025. It is an office-based role located at the Slough office. After probation, there are options for working from home, with a minimum of 3 days per week in the office.
Key Purpose
1. Manage interactions with suppliers using established procedures and experience.
2. Ensure task management is carried out to the highest standards across all processes.
Summary of Responsibilities
* Manage ancillary RFL, including taxing 140,000 vehicles.
* Handle V5 administration, including auditing documents, dealing with customer requests, and collaborating with suppliers.
* Manage MOT data and Cherished plate services.
* Administer safety recalls and support on uninsured vehicles.
* Process fines, penalties, and invoice queries.
* Maintain vehicle data, identify, and correct anomalies.
* Respond to inbound customer inquiries via phone, email, and post.
* Take ownership of customer queries, investigating and responding appropriately.
* Assist in training new team members.
* Record, amend, and update processes regularly.
* Seek process improvements to enhance customer service.
Skills, Experience & Background
* Experience in an administrative environment with strong planning and organization skills.
* Experience in a customer contact role, building relationships at various levels.
* Knowledge of the car leasing industry and relevant legislation (preferred but not essential).
* Attention to detail and accuracy.
* Ability to work independently and in a team.
* Proficiency in Microsoft Word and Excel.
* Fluent in written and verbal business English.
* Understanding of Ayvens products, processes, and systems.
What We Offer
* Salary: £23,000 - £24,000
* Contributory pension scheme
* 25 days holiday plus bank holidays
* Volunteering days and sustainability initiatives
* Flexible working options
* Study support (where applicable)
* Access to Colleague Car Scheme (costs apply)
* Enhanced parental leave
* Referral bonuses
* Cycle2work Scheme
* EV charging points, bike storage, showers, and parking facilities
* Progressive and collaborative culture
Why Join Ayvens?
With over 3.4 million vehicles managed across 42 countries, we provide leasing, subscription, fleet management, and multi-mobility solutions. We are committed to leading the industry in digital transformation and sustainability, aiming for net zero. Our success is driven by our commitment to customer satisfaction, innovation, and diversity. Join us as we continue to enable sustainable mobility and help our customers succeed.
Note: ALD Automotive | LeasePlan are rebranding to Ayvens across all 42 countries by 2025.
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