We are looking for a Training Operations Manager to join us at our Birchwood office. The purpose of this role is to ensure market share growth with the primary objective to grow our IPAF UK market share to 15%, and to support the growth and overall revenues in line with business goals, as well as developing and expanding our offering. In this role you will manage and lead the training team leaders, senior training instructors, training instructors, external training instructors and third-party providers throughout the UK.
Key Tasks
1. Be an ambassador for quality health and safety including the well-being of customers where required
2. Ensure all courses are carried out to the criteria required by external training bodies
3. Drive compliance of paperwork as required by external training bodies
4. Set the standard of ethics, behaviour and attitude required in the workforce through demonstrating best practice and commitment to company values
5. Promote continuous improvement in all areas using and sharing best practice
6. Manage performance and ensure appraisals are carried out and followed through
7. Ensure company information is communicated effectively to the workforce
8. Provide training sales support where required
9. Manage customer complaints effectively, identify trends and develop robust improvement plan framework to engineer out continuing issues
10. Work with the regional operational stakeholders to drive improvements in quality of training facilities and equipment used for training course delivery
11. Responsible for ensuring all trainers attend relevant training courses and are up to date with certifications
12. Communicate with external bodies to ensure standards are followed and maintained
13. Support the Customer Service and Sales Training management roles in influencing the organisation to sell training and ensure they realise the benefits
14. Accompany sales team members to customer meetings where required
15. Prepare for and present at management meetings to drive strategy and deliver results
16. Analyse and interpret management information and data and come up with a strategy for achieving business goals
17. Effectively manage trainers to achieve budgetary goals, utilisation, occupancy targets etc.
18. Responsible for maintaining and improving customer NPS and customer satisfaction to improve the customer experience in line with targets
19. Managing 3rd party providers of training, ensuring quality standards are met
20. Responsible for the training portfolio, adding or removing courses as necessary to help achieve our business goals
21. Shared responsibility for delivery of revenue and profit targets of external training department
22. Direct, develop, motivate and support all direct reports ensuring that the business objectives are met to agreed timescales
23. Establish strong people management practices across the area to attract, develop and retain key skills and competencies required for business performance
24. Prepare & communicate regular regional business performance reports ensuring that the status of all projects and key activities is understood by the Management Team
25. Manage the improvement of area profitability by creating an incremental improvement programme, focussing on improving the key operational drivers to drive effectiveness and efficiency of the area
26. Analyse, evaluate and monitor all key operational performance indicators ensuring monthly performance is clearly understood in regard to customer service, operational efficiency, and financial targets to ensure business unit objectives are being achieved
Qualification and Experience Requirements
27. Driving Licence
28. First Aid Certificate
29. An understanding of the requirements and processes of external bodies, such as IPAF, PASMA, CITB
30. Previous demonstrable experience of P&L understanding and exposure including planning, risk management and accounting processes
31. Working knowledge of training industry and/or Powered Access and Plant Hire industry including customer base, competitor activity and buying behaviour
32. Ability to communicate with internal or external customers to resolve issues or queries satisfactorily. The power to use technical knowledge, experience and interpersonal skills to gain the agreement and respect of others
33. Strong people management skills
34. Able to use office computer tools to prepare adequate presentation material
35. IPAF Licence (desirable not essential)
36. NEBOSH qualification (desirable not essential)
Part of the Loxam Group, Nationwide Platforms is the UK’s largest powered access specialist with a fleet of 10,500 machines operating from a network of 26 depots. With a workforce of more than 900 employees and 25 years’ experience in working at height, it has unprecedented knowledge on the widest range of access platforms as well as expertise on specific product, site and working at height challenges.
Its dedicated research and development division, BlueSky Solutions, is also committed to identifying and solving key issues and challenges faced by the industry as well as developing a range of solutions to improve productivity, increase safety and reduce cost for customers.
The company also ensure the industry is properly trained in the safe use of powered access and in 2016 it retained its position as the world’s largest IPAF provider for the sixth consecutive year after training more than 15,000 delegates. In addition, it trained a further 1,500 delegates on a range of PASMA, IOSH and other Health & Safety courses, making it one of the world’s largest providers of working at height training.
For further information please contact the Recruitment Team on 01455 206808 or recruitment@nationwideplatforms.co.uk. If you do not hear within 6 weeks of your application please assume your application has been unsuccessful.