Title: Tintagel Castle Retail Manager
Location: Tintagel Castle, Tintagel, Cornwall, PL34 0HE
Salary: From £27,876 per annum / 36 hours per week / Permanent
Job type: Permanent
Ref: 15863
We are looking for a Retail Manager to join our team. The role is full time and permanent. You'll be on a permanent, full time basis, working 40 hours per week during the height of season. Hours will differ in the winter, more details will be available at your interview. The Retail Manager will be a positive role model driving our retail performance, exceeding targets and ensuring the team provides exceptional customer service to all visitors and generates the revenue needed to support this exceptional site.
Please be aware that the pattern of work ideally Sunday - Thursdays 9am-6.30pm. Delivery days (currently a Thursday) will require an 8am start.
The Benefits
1. Salary from £27,876, depending on skills, experience and location
2. 25 days' holiday plus bank holidays, pro rata, rising to 28 days after 3 years
3. Matched pension contributions up to 10%
4. The opportunity to progress your career within the heritage sector
5. Subscriptions to professional bodies
6. Free access to all English Heritage sites for you and up to six friends and family members
7. 25% discount in our shops and cafes
8. Enhanced maternity, paternity or shared parental leave
9. Options to buy additional leave
10. An inclusive working atmosphere where everybody is supported from all backgrounds, religions and with different needs
11. Opportunities to go to some of our great live music and history events
This is a great opportunity to work at one of English Heritage's flagship sites, Tintagel Castle, welcoming around 300,000 visitors per year. Tintagel Castle offers a magical and unforgettable experience to its visitors. The rocky headland of Tintagel is the setting for over 1500 years of history and archaeology, where the stories of human occupation are intertwined with world-famous legends and myth.
This role provides a unique opportunity to work in a busy tourist attraction, as Retail Manager, alongside a team of dedicated individuals. The successful candidate will play a key role in delivering an exemplary service to every visitor through leading a team to deliver an exceptional visitor experience, as well as drive a high standard of visual merchandising. You will work to drive performance across retail, monitor and achieve agreed retail targets, manage relevant retail expenditure budgets, and monitor stock and sales through Electronic Point of Sale (EPoS).
As Retail Manager, you will be responsible for all aspects of the retail operation at Tintagel Castle; from leading, enthusing and motivating the team on the ground, ordering and delivery processes, sales analysis, merchandising and everything in between! You will be joining the management team at Tintagel Castle and will be supported by the territory Retail Support Manager in the West. Our expectations are high and you will be an intrinsic part of the team increasing our financial contribution to the charity by generating income through retail activities on site, including the creation, development and implementation of new ideas and opportunities in line with the retail strategy.
To be considered as Retail Manager, you'll need:
1. To maintain a positive and professional manner, as well as excellent customer relations.
2. An excellent communicator with the confidence and ability to represent the charity.
3. Experience of managing a retail outlet, preferably within a visitor attraction and/or charity environment.
4. Be able to generate profit by meeting targets and controlling costs.
5. Be familiar with principles of visual merchandising, inventory management and retail operations.
Interviews will be held in the week commencing 31 March 2025 at Tintagel Castle.
If you would like to talk to us about workplace adjustments or working patterns, please contact Georgia Butters, Head of Historic Properties Cornwall and Devon, on georgia.butters@English-heritage.org.uk. No agencies please.
Tintagel Castle is a rugged coastal site which can be challenging to visitors and staff; the paths are uneven and bumpy in places, so you will need to wear sturdy shoes, wet weather gear, and sun hats - all of this will be provided as part of your uniform. Free parking is available to staff within the village, not on site.
Everybody's welcome at English Heritage. We are committed to making sure that English Heritage is an equitable, diverse and inclusive place to work.
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