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Partnerships Manager (Subcon Partners), Southampton
Client:
BT Group
Location:
Southampton, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Reference:
49beb7282412
Job Views:
4
Posted:
24.04.2025
Expiry Date:
08.06.2025
Job Description:
What you’ll be doing:
* Supports strategy development and growth of partnerships for BT Group, with proactive monitoring of vendor performance and implementation of service improvement plans. Commercial management of vendor portfolio through multiple lenses (operational, regulatory, legal, reputational, IT security risk, etc.).
* Works with partners to hold them accountable to performance standards, challenging underperformance and driving continuous improvement to maximize the balance of value and service quality.
* Manages and develops opportunities with partners with key focuses on productivity, service excellence, and business growth.
* Builds long-term sustainable opportunities to enhance customer value and service experience across partnerships.
* Develops pipeline of opportunities through to realization of both cost savings and service improvements.
* Operates as a subject matter expert within partnership management, leading a portfolio of partners to ensure all services provided are cost-effective and deliver optimal service outcomes.
* Collaborates with internal stakeholders to ensure services provided by partners are measured and improved based on contractual and service-level agreements (SLAs).
* Leads the implementation of service and process improvement initiatives to enhance the quality and effectiveness of partnership management.
* Ensures key partners align with group strategies, working with critical stakeholders across regions to deliver commercial and service objectives.
* Identifies and builds new relationships with strategic partners, agreeing on areas of mutual value, including opportunities to jointly improve service delivery and innovation.
* Acts as the primary liaison for partners, proactively resolving issues and championing a culture of continuous service improvement.
* Analysis on performance data to create executive-level reports that include service-level insights and improvement opportunities.
* Oversees contract lifecycle management, including amendments and service-related change controls, ensuring all modifications support performance and service improvements.
* Develops KPIs and service metrics to measure and track the quality, performance, and value of partner services.
* Leads and influences partner review meetings, ensuring performance and service metrics are discussed and improvement actions are agreed upon and tracked.
* Embeds continuous improvement as a core aspect of all partnership management processes, driving service innovation and enhanced customer experience.
You'll have the following skills and experience:
* Strong commercial awareness and understanding of contractual compliance, including service-level agreements (SLAs) and improvement clauses.
* Experience in service management and improvement, with the ability to identify inefficiencies and lead transformation efforts in collaboration with partners.
* Proven stakeholder management skills: able to influence cross-functional teams and facilitate outcome-driven discussions that enhance service and value.
* Demonstrated ability to navigate complex environments, driving collaboration across multiple Customer-Facing Units (CFUs).
* Excellent communication skills with the ability to influence senior stakeholders and drive service quality conversations with external partners.
* A data-first mindset, capable of creating ecosystems for performance and service monitoring, supporting data-driven improvement across all partner services.
Benefits:
* Annual On target bonus 10% (personal and company multipliers)
* BT Pension scheme; minimum 5% employee contribution, BT contribution 10%
* Life Assurance
* Exclusive colleague discounts on our latest and greatest BT broadband packages
* 50% off EE mobile pay monthly or SIM only plans and 50% discount for friends and family on EE SIM only plans
* My Discounts gives colleagues access to unbeatable savings on everyday purchases at hundreds of retailers
* Discounted EE TV including TNT Sport and the NOW Entertainment membership
* Great support for working parents including pay whilst on maternity, adoptive, and paternity leave
* Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.
* 25 days annual leave (not including bank holidays), increasing with service
* Volunteering days so you can give back to your local community
* Brand new electric vehicle salary sacrifice arrangement, known as ‘My EV’
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