Job summary We are actively seeking a Quality Officer to join the Southwest Genomic Laboratory Hub (SWGLH) team. This role offers an exciting opportunity to be involved in the Quality Management and continual improvement of the Genomics service provided at Bristol Genetics Laboratory. The UK is recognised worldwide as a leader in genomics allowing us to deliver advances at scale and pace for the benefit of patients and their families. Quality Management plays a pivotal role in service expansion, whilst maintaining the highest standards for patients. The SWGLH is a partnership between North Bristol NHS Trust and the Royal Devon University Healthcare Foundation Trust. The GLH is responsible for the delivery of high-quality genomic testing for the Southwest region, covering Cornwall, Devon, Bristol, and Gloucestershire. As a Quality Officer, you will work alongside the Quality Manager at Bristol Genetics Laboratory to play a crucial role in ensuring compliance with International Quality standards, and maintaining laboratory accreditations. You will provide support to colleagues, ensuring the continual improvement of evolving laboratory processes, through key activities such as internal audit. Main duties of the job Working with the Lead Quality Manager for the Southwest Genomics Laboratory Hub at the Bristol site, implement a programme of internal audits, including training of new auditors Manage nonconformities and incidents, ensuring appropriate completion and monitoring for trends Develop, review and promote compliance with departmental policies and procedures Assist in maintenance of laboratory accreditations, including involvement in all stages external assessments The post holder should have experience of Quality Management Systems and in undertaking internal audits The postholder will be required to deputise for the Quality Manager in departmental, regional and national meetings as required. About us North Bristol NHS Trust employs over 12,000 staff providing healthcare to the residents of Bristol, South Gloucestershire and North Somerset from our award-winning hospital building at Southmead. We are the regional Major Trauma Centre, and an internationally recognised centre of excellence in a range of services and major specialities. Our vision is that by enabling our teams to be the best that they can be, we will provide exceptional healthcare, personally delivered. North Bristol NHS Trust values all people as individuals. We aim to be an anti-discriminatory organisation and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome applicants from all underrepresented groups. Date posted 07 February 2025 Pay scheme Agenda for change Band Band 6 Salary £37,338 to £44,962 a year Contract Permanent Working pattern Full-time Reference number 339-CCS3879-KLE Job locations Bristol Genetics Laboratory, Pathology Sciences Building, Southmead Hospital Bristol BS10 5NB Job description Job responsibilities Laboratory To provide Quality Management System support for the laboratory under the direction of the Quality Manager. To work in accordance with the departmental policies and Standard Operating Procedures and promote compliance with policies and procedures throughout the laboratory. To assist in the development, review and implementation of departmental policies and procedures as required. To participate in quality audits and other quality improvement projects, promoting continuous improvement activities and implementing action plans To ensure that quality audits and quality improvement project activity are accurately documented and recorded for assurance purposes. To design, arrange and conduct internal audits, identifying points of weakness, gaps in compliance and risks, and raising these findings in the Quality Management System. To assist in external audits related to laboratory accreditation and licenses as required, generating audit response reports, and assisting in closure of findings. To assist in Internal Quality Assurance reviews, including the Annual Management Review. To have awareness of health and safety risk management, including reporting any adverse incidents and monitoring for trends. To participate in Quality risk management activities including, performing risk assessments for e.g. prospective change, or following non-conformances. To process new equipment and help manage the control of the asset records in the Q-Pulse Quality Management software. To assist the Quality manager in the logging, tracking and review of nonconformities and incidents, ensuring CAPA is fit for purpose and actions are completed timely. To complete and maintain documents (written and electronic) to ensure data integrity in a timely and accurate manner. Produce KPI data reports as required. Communication Communicate with patients, clinicians, laboratory and nursing staff from North Bristol Trust and other NHS organisations regarding issues or incidents noted. To communicate with other members of the Department in order to co-ordinate Quality tasks and ensure satisfactory compliance with, and maintenance of, the Quality Management System. Job description Job responsibilities Laboratory To provide Quality Management System support for the laboratory under the direction of the Quality Manager. To work in accordance with the departmental policies and Standard Operating Procedures and promote compliance with policies and procedures throughout the laboratory. To assist in the development, review and implementation of departmental policies and procedures as required. To participate in quality audits and other quality improvement projects, promoting continuous improvement activities and implementing action plans To ensure that quality audits and quality improvement project activity are accurately documented and recorded for assurance purposes. To design, arrange and conduct internal audits, identifying points of weakness, gaps in compliance and risks, and raising these findings in the Quality Management System. To assist in external audits related to laboratory accreditation and licenses as required, generating audit response reports, and assisting in closure of findings. To assist in Internal Quality Assurance reviews, including the Annual Management Review. To have awareness of health and safety risk management, including reporting any adverse incidents and monitoring for trends. To participate in Quality risk management activities including, performing risk assessments for e.g. prospective change, or following non-conformances. To process new equipment and help manage the control of the asset records in the Q-Pulse Quality Management software. To assist the Quality manager in the logging, tracking and review of nonconformities and incidents, ensuring CAPA is fit for purpose and actions are completed timely. To complete and maintain documents (written and electronic) to ensure data integrity in a timely and accurate manner. Produce KPI data reports as required. Communication Communicate with patients, clinicians, laboratory and nursing staff from North Bristol Trust and other NHS organisations regarding issues or incidents noted. To communicate with other members of the Department in order to co-ordinate Quality tasks and ensure satisfactory compliance with, and maintenance of, the Quality Management System. Person Specification Education Essential BSc in scientific speciality Quality management experience Desirable Quality Management qualification Post graduate qualification Person Specification Education Essential BSc in scientific speciality Quality management experience Desirable Quality Management qualification Post graduate qualification Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name North Bristol NHS Trust Address Bristol Genetics Laboratory, Pathology Sciences Building, Southmead Hospital Bristol BS10 5NB Employer's website https://www.nbt.nhs.uk (Opens in a new tab)