Project Coordinator
Hours: Monday to Friday 08:30 - 17:30
Holiday: 25 days + bank holidays
Location: Horsham, West Sussex. Flexible working options available.
What will you be doing?
The Project Co-ordinator (PC) is required to support the Project Managers with the planning and organisation of customer's solutions. You'll be responsible for scheduling in all broadband, line, calls, numbering, and porting orders, ensuring the schedule of the overall solution is met. This is an integral role within the team, and you'll need strong organisation and planning skills. You'll also be required to support the Project Admin by monitoring the admin inbox and placing suspensions and ceases on behalf of the Credit Control team where required. This position offers the opportunity to work in a mixed and varied role, gaining experience within a growing area of the business. This is a great opportunity to join a rapidly growing organisation with genuine prospects of progression.
Responsibilities:
Place orders with UK data service providers and managing through to completion. Ensure that orders placed are in line with the solution agreed with the customer.
Accurately action all broadband, line, calls, numbering, and porting orders raised by PMs.
Order all BB, lines, and calls.
Set up new telephone/cloud numbers.
Manage the porting of numbers in line with defined process, to ensure no delays to the solution competition date.
Work toward placing small orders and Projects.
Communicate internally to ensure a quick schedule turnaround - allowing Global 4 to start generating revenue as soon as possible.
Communicate professionally with suppliers and build relationships - have key contacts to drive the delivery of the customer's solution.
Escalate orders with suppliers for service failures in line with G4's policies and procedures whilst using initiative to exceed customer expectations.
Liaise closely with the Head of Projects and PMs to ensure workstack and schedules are met.
Manage the inbox when the Project Admin is unavailable.
Place suspensions and ceases on behalf of the Credit Control team.
Updating the CRM system in line with company work instructions & ensure the information is correct and up to date.
Managing your tickets effectively (correct use of note templates, note categories, priorities, etc).
Communicate in a professional and friendly manner.
Pro-actively keep up to date with the latest industry practice and products.
Promote continual self-development and identifying key areas where further development is required.
Maintain and contribute to a collaborative team environment, communicating professionally and respectfully amongst colleagues.
Promote Global 4's culture, values and vision.
What we need from you:
Comfortable communicating to suppliers and naturally build rapport.
Strong organisation and planning abilities.
Effective prioritisation and time management skills.
Understanding of steps required to deliver data connectivity (desirable).
You'll be experienced in being able to remain resilient in challenging. situations and will be able to articulate how you can work effectively under pressure.
Have strong IT skills and a working knowledge of windows-based packages and other databases.
A team player.
Have a strong understanding on the importance of delivering outstanding customer service.
What benefits will you receive?
50% off our Broadband, completely free after two years
25 days holiday allowance plus bank holidays
5 additional days leave granted based upon length of service
£250 Bright Ideas Scheme
Employee Recognition Scheme - Including Days Out
Buy & Sell holiday allowance scheme
Death in service benefit
Pension scheme
Eye care vouchers
Friday fridge
Company lunches
Company bonus scheme
£1,000 Refer A Friend Scheme
Fun incentives
Paid Charity leave
Who are we?
Here at Global 4, We Love Tech and offer a range of services and products to support businesses across the whole of the UK. Our vision is to solve our customers technology challenges, by advising and implementing the right solution, and always demonstrating best in class service excellence. We offer a wide range of solutions, from cloud telephony, IT, CCTV & Security services, data connectivity and mobiles as well as energy.
As a forward-thinking business utilising the latest technology, we support a wide range of clients in multiple industry verticals. Our Trustpilot rating proudly sits at near-on 5 stars in demonstration of our Exceptional Service whilst our internal processes and security are backed by ISO 9001, 14001 and 27001 accreditations! The experience we provide our customers with is unparalleled, and our proposition enables us to welcome hundreds of new clients every year whilst retention is at an all-time high.
With a clear vision and strong values, Global 4 is looking to expand its incredible team and require driven, passionate, and personable professionals to join their mission. We continue to Grow Together, investing in our people and our product offering. If you're looking for a change, for a challenge, for reward, and can Work Hard, Play Hard, now is the time to join Global 4!